Customer Service Assistant

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Key Responsibilities Update and maintain WMS records for inbound, outbound, import/export shipments, duty payments, and car movements. Manage daily inventory records, location plans, and ensure accurate reporting across systems. Coordinate transportation, delivery, and collection of vehicles; communicate with customers on orders and event arrangements. Prepare and maintain accurate transaction records, shipping documents, permits, and defect reports. Liaise with operations controllers to arrange deliveries and confirm customer orders. Handle billing processes, check invoice accuracy, and update financial projections monthly. Support ISO audits, SOP compliance, toolbox meetings, and workplace safety/5S+1 standards. Ensure compliance with Singapore customs, LTA, and other regulatory requirements. Conduct monthly cycle counts, bi-annual stock takes, and prepare KPI/customization reports for customers. Act as a first aider, ensuring proper upkeep of first aid kits. Provide ad-hoc support and coordination to ensure smooth team operations. Requirements Prior experience in customer service, logistics, or operations coordination (automotive industry experience is a plus). Strong communication and organizational skills with attention to detail. Proficient in MS Office and inventory/WMS systems. Knowledge of customs processes and regulatory compliance preferred. Ability to work independently, manage multiple tasks, and meet deadlines. Class 3 license (Advantage) What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical. We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further. Visit https://www.careers.tollgroup.com to learn more. Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences.