Senior Cloud Support Engineer

United States October 10, 2026 Workday

Define and resolve complex technical issues related to Akamai products and infrastructure. Work with customer technical teams on pre- and post- sales technical issues to investigate root problems involving complex data analysis from Akamai’s distributed network and examination of interaction with origin infrastructure. Develop methods and best practices for delivering outstanding service, as well as participating in knowledge sharing through creation of knowledge base articles. Act as subject matter expert for multiple products and services, and work with engineering to ensure that new services can be supported as part of the introduction process. Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to Akamai services, and working with engineering and product management to implement enhancements.

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How to Get Hired at Akamai

Akamai is one of the original distributed-systems companies on the internet and still operates at a scale very few engineering organizations ever encounter, which makes it a uniquely strong place to deepen networking, security, and reliability skills.
The company has three intertwined business lines: content delivery, security, and Connected Cloud (post-Linode), and your career mobility inside Akamai is strongest if you understand how all three fit together.

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