Lead Service Engineer

Job Description Summary

Responsible for service engineering activities focused on product support, in-service issue resolution, and reliability improvement. The role drives development of service solutions, supports technical investigations, and collaborates with cross-functional teams, customers, airlines, and MROs to ensure effective support across the product lifecycle.

Job Description

Roles and Responsibilities

• Develop service design and product support solutions based on customer, user, and business needs.
• Translate service requirements into subsystem and component-level solutions in cooperation with SMEs and cross-functional teams.
• Perform trade studies, define specifications, support CTQ and requirements flowdown, and verify that designs meet technical and service expectations.
• Ensure products meet service requirements across the full lifecycle, including installation, troubleshooting, repair, preventive maintenance, proactive maintenance, and field support.
• Support product support engineering activities related to in-service issues, technical investigations, and operational reliability.
• Participate in incident management, help define field solutions, and support timely resolution of technical problems affecting customers or fleet operations.
• Conduct root cause analysis and structured problem solving to identify causes of failures and recommend corrective actions.
• Prepare, review, and use technical documentation, such as repair instructions, service documents, engineering reports, and other technical records.
• Read and interpret technical drawings, design data, and engineering documentation.
• Support activities connected with fleet management, product reliability, and continuous improvement of service performance.
• Collaborate with engineering, manufacturing, services, customers, airlines, and MRO organizations to ensure effective technical support and implementation of solutions.
• Provide informal guidance to less experienced team members and contribute to a strong team environment.

Required Qualifications

• Advanced experience in Engineering / Technology / Service Engineering / Product Support Engineering.
• Strong technical understanding and ability to apply engineering knowledge in practice.
• Experience with technical documentation, engineering processes, and service-related deliverables.
• Ability to read and understand technical drawings and engineering specifications.
• Demonstrated experience in problem solving and root cause analysis.
• Good understanding of product support, field issue resolution, and service operations.
• English is required, Czech is an advantage.

Desired Characteristics

• Strong analytical and problem-solving skills.
• Resilience and ability to work effectively in a dynamic environment.
• Good oral and written communication skills.
• Experience with incident management and technical issue resolution.
• Exposure to fleet management and in-service product support.
• Basic knowledge of EASA and the aviation regulatory environment.
• Ability to document, plan, coordinate, and execute technical tasks or programs.
• Strong collaboration skills and ability to work across functions and with external stakeholders.

What we offer:

• Annual bonus up to 15 % of yearly salary.
• Monthly contribution of 6 % of base salary to Cafeteria or Pension/Life Insurance, in addition another CZK 600/monthly to Cafeteria.
• Hybrid setting - after onboarding home office possible.
• Meal vouchers (130 CZK/day) fully paid by employer.
• Two extra weeks of paid vacation above the legal minimum (6 weeks total).
• Fresh fruit and vegetables at work twice a week.
• Multisport card contribution.
• Health Days (massages, specialist consultations, yoga sessions, wellness packages).
• Private on-site gym.

Additional Information