Data and Reporting Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

• Developing, maintaining, and managing advanced reporting, analytics, dashboards and other BI solutions

• Performing and documenting data analysis, data validation, and data mapping/design

• Reviewing and improving existing systems and collaborating with teams to integrate new systems

• Conducting unit tests and developing database queries to analyze the effects and troubleshoot any issues

• Designing and developing metrics, reports, and analyses to drive key business decisions.

• Build new reports and modify existing ones

• Will maintain ITSM dashboards; including troubleshooting and resolving dashboard report issues

• Collaborate with support teams to automate reporting; host information gathering sessions with end users to collect requirements for new reports

• Responsible for prioritizing, planning  and executing multiple projects to support a variety of stakeholders

• Drive reporting automation initiatives

What Are We Looking For in This Role?

Minimum Qualifications

• Experience working in an ITIL driven organization:

• 1-2 years of applicable work experience in a similar role or working with reporting and data analysis

• 1-2 years of experience in collecting, organizing, analyzing  and disseminating  significant amounts of information with attention to detail and accuracy

• 2 years experience using business intelligence reporting tools

• Proficiency in use of query and reporting analysis tools

• Experience with Tableau, Crystal Reports, Excel, and Google Sheets

• Demonstrated ability in excellent communication skills to include written and oral  with strong analytical and troubleshooting skills

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.
• Problem Solving - Ability to solve problems using experience and good judgment
• Effective Communication - Demonstrated effective written and oral communication skills
• Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.