Analyst, Comm+ Strategy & Operations

Ready to be a Titan?

The Analyst - Comm+ Strategy & Operations is an integral role on the Revenue Strategy & Operations team, contributing to ServiceTitan’s data-driven strategic decision making. 

The primary focus of the role will be on generating insights that help our business stakeholders in the Comm+ leadership team, especially Onboarding and Customer Success, shape their strategy and achieve core business objectives with a secondary focus on transformative “special projects.” This role will also involve synthesizing complex data into actionable recommendations, effectively communicating findings to stakeholders, and providing ad-hoc analytical support to GM partners. 

The individual has a well-rounded background - including analytic rigor, project management, and a mix of strategic and operational work. S/he will be able to quickly jump in and take day-to-day ownership of key initiatives and their outcomes.

What you'll do:

• Leverage AI tools (e.g. Claude, AI-assisted SQL generation) to accelerate analysis, automate insight synthesis, and reduce time-to-answer for business stakeholders while actively experimenting with new workflows rather than waiting for established playbooks
• Analyze data using SQL (Snowflake) and Tableau to generate insights around drivers of organizational outcomes
• Review and prioritize requests from leaders for new reports, process changes, and system enhancements
• Drive various processes to ensure data quality and accuracy for ongoing post-sales operations, and provide analytical support as needed
• Partner with cross-functional teams across the business, including Finance, Product, and GTM, to integrate data insights into strategic planning and execution
• Present findings and recommendations to stakeholders through clear and compelling presentations and reports
• Automate recurring reporting for operational efficiency and to improve consistency across various segments
• Proactively look around corners to understand where opportunities exist to improve team efficiency and customer experience

What you'll bring:

• Bachelor’s degree in Economics, Business, Data Science or a similar field
• 2+ years of experience in a similar role, preferably in consulting, strategy, or data analytics
• A demonstrated curiosity and comfort with AI-assisted work
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop data-driven insights
• Hands on experience with analyzing large data sets using SQL, BI (Tableau) tools, and Gsheets/Excel
• Strong written and verbal communication skills, with the ability to present findings and recommendations to diverse stakeholders
• Strong business acumen and ability to connect data findings to priorities
• Experience with Salesforce CRM (preferable)

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.