Unified Communications & Collaboration Engineer L2 - Cisco (m/f/d)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Role Summary

Responsible for the design, implementation, and support of enterprise voice and collaboration solutions, focusing  Cisco CUCM, Audiocodes SBC (including OVOC), VoIP backbone, managed phones, and ATA devices. Ensures high availability, security, and optimal performance of unified communications services.

Key Roles & Responsibilities

• Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management. - Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems. - Provision, configure, and troubleshoot managed phones and ATA devices. - Monitor system health, conduct root cause analysis, and resolve incidents. - Collaborate with internal Teams and vendors. - maintain documentation and ensure compliance. - Mentor junior team members.
• Ability to attend clients Munich site / lab to test new devices, firmware etc.

Knowledge Skills & Attributes

• Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC.
• Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration.
• experience with managed phones and ATA devices.
• Excellent troubleshooting and communication skills.

Academic Qualifications & Certifications

• Cisco CCNP Collaboration (preferred) - Audiocodes Certified Professional (desirable)

Required Experience

• 3+ years in unified communications or voice engineering roles.
• experience with enterprise-scale deployments and troubleshooting.

Technical Expertise

• Cisco CUCM - Audiocodes SBCs & OVOC
• VoIP backbone - managed phones & ATA devices
• Scripting (PowerShell desirable)

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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