Training-Quality Officer F/M

Key responsibilities

Allianz Partners have high ambition to develop Specialty Lines wordwide. As part of Global Operations, in Specialty Lines we are responsible for 3 Sub-Lines of Business: Easy Living, MDDR and Automotive Warranty. 

This role aims at providing timely Operational support to our Platform teams by enabling: Optimal Quality Management mechanisms, monitoring Strategic KPIs such as: VOC, Customer Satisfaction, Complaints and other OPS metrics.

Guaranteeing robust procedures to comply with Standards and regulatory needs, enabling capabilities to deliver Excellence, such as: Learning & Development, Quality Assurance while supporting experts in Risks Monitoring and Operations Analytics.

Through this role, you will have the main following responsibilities:
 

• Build and maintain Quality Management and Assurance frameworks for Specialty Lines, ensuring they’re understood and applied by operations teams across Greater France and aligned with global standards.
• Ensure regulatory and internal standards are embedded in day‑to‑day work (especially around claims handling, complaints and customer protection), and that documentation, audits and reporting are up to date.
• Set up and coordinate Learning & Development guidelines and processes: collect training needs, support the creation and rollout of training content and certification paths, and track key metrics such as learning hours.
• Monitor and support Complaints Management and Customer Experience metrics (VOC, NPS/CSAT, complaints, key operations KPIs), and work with platform teams to drive concrete improvements.
• Support experts on key operational risk topics such as fraud prevention and detection, leakage controls and operations analytics; help structure and follow up on action plans.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.

Key requirements/ What you bring

• Fluency in Spanish, Portuguese and French is required. English is a plus.
• Solid Operations / Quality background: minimum 5 years of experience in business operations (ideally insurance, assistance or claims) with hands‑on exposure to quality processes, audits, complaints or customer protection: you can challenge and improve existing ways of working.
• Experience in large or matrix organisations: you know how to operate in a complex, international setup: aligning with global standards while making them workable for local teams, and influencing without direct authority.
• Practical knowledge of Quality & Data practices: experience with quality management systems, KPI monitoring and reporting. Quality and/or data-related certifications (e.g. Lean, Six Sigma, data analytics) are an advantage and show you can work rigorously with metrics.
• Learning & Development mindset: you have contributed to training programs or capability building (identifying needs, shaping content, or tracking completion) and understand how adult learning works in an operational context.
• Good understanding of AI frameworks and the ability to utilize AI tools in everyday tasks. Interest in supporting clients in adopting AI for successful business transformation.
  
  

How We Hire

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

What we offer  

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs.

All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. 

98492 | Operations | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.