Ticketing and Entertainment Supervisor
Responsible for assisting the Entertainment & Production Manager with all ticketing operations and the daily office functions of the Entertainment Department. This role involves managing entertainment project timelines, tracking progress, coordinating entertainment creative requests/routing, and reporting on various aspects of the department's performance.
Responsibilities
Supervise the Ticketing, Box Office and Ushering staff, ensuring all operations run smoothly.
Schedule all Entertainment representatives as needed for property events.
Coordinate entertainment in Thread Bar, Outdoor Pool and other property areas outside of The Pantheon.
Maintain accurate information on all venues and event details.
Resolve all guest questions and requests during pre-seating/seating of events.
Lead entertainment employee engagement efforts and develop staff to provide superior customer service.
Train and supervise staff in all ticketing operations.
Handle customer relations and provide management updates on any ticketing issues.
Perform administrative duties for the Entertainment Department.
Act as show day liaison between departments.
Answer Entertainment telephones.
Monitor radio traffic for the Entertainment Department.
Dispatch AV Techs as needed.
Manage entertainment project timelines, ensuring all tasks are completed on schedule.
Track progress of entertainment projects and provide regular updates to management.
Coordinate the request and routing of entertainment creative materials, ensuring timely delivery and approval.
Prepare and present regular reports on ticket sales, staff performance, and other key metrics to management.
Support planning and execution of inside sales events.
Perform special assignments for management as needed.
Upsell tickets.
Support artist merchandise sales.
Other duties as assigned.
Qualifications
Bachelor’s degree preferred.
Experience In Entertainment management or related experience is preferred.
Experience with Ticketmaster or other proprietary ticket systems.
Must be able to obtain the required Gaming License.
Must be at least 21 years of age
Wage: $45,000-$60,000 per year
ADDITIONAL REQUIREMENTS
Must be able to lift and carry 25 pounds.
Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.
Ability to simultaneously manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Respond to visual and aural cues.
Fast-paced environment, multiple tasks to be handled under time constraint.
Must be able to work flexible hours including evenings, weekends, and holidays as needed.
Must be able to speak, read, write and understand English.
Must be able to tolerate areas containing secondhand smoke.
Ability to maintain regular, predictable attendance according to schedule.
