Technical Recruiter
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
How You'll Create Impact
- Process all sales orders received immediately, utilising the appropriate exception and communication processes when any issue preventing our ability to match customer demands is identified
- Proactively contribute to the order management accuracy and turnaround targets for the department to ensure they are met and exceeded, where possible
- Support the day to day management and growing customer adoption of "Electronic Data Interchange" (EDI) by proactive support of the achievement of the "Perfect Order"
- Communicate regularly with in-market Customer Service teams and resolve issues identified with urgency
- Meet company KPI targets related to order entry accuracy, EDI management, delivery cut off times, invoice accuracy and complaint resolution
What Makes You Stand Out
- Time management skills and proven ability in balancing priorities
- Able to work in an international environment with individuals of different cultures
- Professional business conduct
- Team Player
- High attention to detail
Your Background
- Experience in a Customer Service or Shared Services environment would be a plus
- Nice to have: SAP expertise
- Good oral communication and writing skills in English and Spanish
EOE/M/F/Vet/Disability
