Technical Consultant
Job Summary
The incumbent in this role is responsible for technical and test environment support for multiple account implementation Highradius and Partner projects for O2C products
Key Responsibilities
- Responsible for technical support of the product Implementation for various clients
- Own the Tickets resolution by debugging the issue and provide resolution.
- Troubleshooting Cloud UAT environment related technical issues.
- Development of tools and utility to help in reduction of technical issues.
- Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
- Collaborate with cross-functional teams, including product development, platform , other product engineering teams to address customer feedback and improve product quality.
- Stay up to date with the latest product features, updates, and technologies through continuous learning.
- Provide accurate information about our products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction goals.
Requirements:
- 3-5 years of Java development/ Java Support experience using Java
- Education: BE / B.Tech / B.Sc / BCA / M.Sc / MCA / M.Tech (preferably from a top reputed university)
- Strong problem-solving ski ls, very good debugging ski ls, hands-on with technical details, and driven by results.
- Technology Stack: Java, Hibernate, Spring, Struts, Micro Services
