Team Leader – Group Insurance Configuration

Job Description

Build the future with us
Are you driven by group insurance operations and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Team Leader – Group Insurance Configuration, you will play a key role in enhancing operational performance, quality, and talent development within a stimulating environment.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you will accomplish with us
As a Team Leader – Group Insurance Configuration, you will be at the core of our mission. Here are the main responsibilities:

• Plan, coordinate, and prioritize group insurance plan configuration activities.
• Assess the complexity of requests to ensure an equitable and efficient distribution of workload.
• Ensure adherence to deadlines, service levels (SLAs), and established quality standards.
• Monitor performance indicators (KPIs), analyze variances, and implement corrective actions.
• Ensure that procedures, tools, and reference documents are up to date, documented, and accessible.
• Identify operational issues, escalate risks when necessary, and propose corrective action plans.
• Oversee the achievement of the team’s annual objectives.
• Guide, support, and engage a team of configuration analysts to maximize their performance and engagement.
• Provide coaching, continuous feedback, and support in resolving complex situations.
• Foster a collaborative, rigorous, and solution- and quality-oriented team culture.
• Act as a liaison between the team, management, and internal partners.
• Prepare and lead team meetings, information sessions, and training activities.
• Work closely with Sales, Customer Service, and other business partners.
• Contribute to the continuous improvement of configuration processes, tools, and practices.
• Support change management and optimization and standardization initiatives.
• Ensure compliance with contractual provisions, internal standards, and regulatory requirements.
• Contribute to identifying and mitigating operational risks related to plan configuration.

What could accelerate your success in this role
We are looking for someone who:

• Holds a college diploma (DEC) or a bachelor’s degree in a relevant field or equivalent training.
• Has 5 to 7 years of experience in group insurance, including experience in plan configuration or administration.
• Is recognized for their engaging leadership and ability to guide and develop a team.
• Stands out for their strong expertise in group insurance products and configuration processes.
• Demonstrates great rigor, attention to detail, and a strong focus on quality and continuous improvement.
• Has an intermediate level of proficiency in English, as the person in this role will need to communicate daily with English-speaking internal partners, suppliers, and clients, particularly to clarify plan configurations, resolve complex situations, and ensure file compliance.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

Location(s)

Other Possible Location(s)

Company

iA Financial Group

Posting End Date

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto 

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.