Team Leader - Bancassurance Contact Center, RM Support
Job Purpose
We are looking for Team Leader – Bancassurance Contact Center, RM Support to join our company. The job holder will organize and coordinate the day-to-day activities of the Bancassurance Contact Center - RM Support team, helping ensure consistent, timely and high-quality support to the Bank Branch Network. They will also provide practical guidance and coaching to team members, support effective workload organization and monitor service, contributing to a positive partner and customer experience.
This role reports to the Bancassurance Sales Manager.
What you will do
- Organize and coordinate the day-to-day activities of the RM Support team, ensuring effective workload distribution and service continuity
- Coordinate the handling of incoming calls, emails and requests, helping ensure timely and high-quality support to the Bank Branch Network and Relationship Managers
- Provide day-to-day guidance, coaching and support to team members on products, processes and case handling
- Facilitate team meetings, knowledge-sharing sessions and onboarding activities to support team effectiveness and development
- Support team members in identifying appropriate solutions and next steps for complex inquiries
- Monitor service levels, quality standards and operational KPIs, highlighting risks, trends and improvement opportunities to the Sales Manager
- Follow up on escalated or outstanding cases and coordinate with relevant stakeholders to facilitate timely resolution
- Collect feedback from Relationship Managers and Branches and contribute to initiatives that enhance service quality and operational efficiency
- Support the communication and implementation of new products, processes and system updates within the team
- Foster a collaborative, customer-focused and high-performing team environment
What you bring
- Certificate of Insurance Intermediaries
- Degree in Business Administration, Economics or another relevant field
- Desired experience in Insurance, Banking or Bancassurance Sector
- High technical fluency in Greek and English language
- Advanced PC literacy (especially MS Office)
- Customer-oriented mindset and strong problem-solving capabilities
- Good analytical skills and ability to monitor service quality and operational performance.
- Experience with CRM software will be considered an asset
- Communication and cooperation skills, team spirit
What We Offer
- Competitive salary and benefits package
- Professional development and education
- Health and wellbeing programs
- Positive learning and growing environment
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
