Team Leader - AFR

Job Description:

§   Lead and manage a team, providing guidance, support, and coaching to team members.

§   Ensure the team's daily work activities are executed efficiently, meeting established deadlines and quality standards.

§   Monitor and track team performance, regularly reviewing KPIs and taking corrective actions as needed.

§   Collaborate with other departments or teams to ensure seamless workflows and effective communication.

§   Identify process improvement opportunities and implement strategies to enhance team productivity and efficiency.

§   Conduct regular team meetings to communicate goals, provide updates, and address any challenges or concerns.

§   Handle the entire process operation on the daily basis.

§   Manage escalated customer issues or complaints, resolving them effectively and ensuring customer satisfaction.                         

 Key Capabilities / Competencies:

§   Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.

§   Strong problem-solving and decision-making abilities.

§   Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

§   Adaptability and flexibility to handle changing priorities and demands.

§   Ability to work collaboratively with cross-functional teams and stakeholders.

§   Fluent written and verbal communication skills in the required language(s) for the role.