Strategic Account Management Senior Executive (Enterprise Accounts)

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. What will you contribute? As a Strategic Account Management Senior Executive, you will focus on managing and growing strategic accounts for existing customers within the Corporate Lending solutions. You will use a consultative approach to ensure customer satisfaction, retention, and expansion by addressing their specific needs and challenges. Responsibilities & Deliverables Develop and manage a strategic account plan for existing customers to ensure customer satisfaction and retention. Identify opportunities for account growth and work to expand the relationship with existing customers. Analyze the financial position and challenges of existing customers to determine the most effective account management approach. Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments. Use a consultative approach to develop account plans and identify specific needs for each customer. Ensure customer needs are met and address any issues or concerns promptly. Maintain appropriate account management activity to ensure a healthy pipeline of opportunities. Ensure and maintain accurate account forecasting data in the sales reporting system for effective opportunity management and reporting. Develop and maintain strong relationships with key stakeholders within existing customer accounts. Participate in user group meetings and trade shows as approved. Stay abreast of current industry trends, competitors, and new company products and services. Perform other duties as assigned. Required Skills and Experience History of proven successful account management experience representing enterprise software, SaaS, or FinTech solutions. Experience managing relationships with C-level executives. Significant knowledge of Corporate Lending solutions and Domain. Relationship and consultative account management experience. Ability to acquire in-depth knowledge of a client’s business, identifying challenges and opportunities, and positioning solutions to address those needs. Demonstrates deep product and industry knowledge, including market trends and competitive intelligence. Exceptional written, verbal, and interpersonal communication skills with stakeholders. Superior presentation skills. Ability to present compellingly and negotiate complex deals. Proven ability to articulate value proposition and ROI. Proven ability to manage accounts with multiple decision-makers. Proven ability to manage internal resources to support the account. Proven record of building and managing account plans and achieving/exceeding targets. Proven record of matching customers’ needs with solutions. Responsive, reliable, and results-oriented. Education Bachelor’s degree or equivalent experience. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: · Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. · Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. · Medical, life & disability insurance, retirement plan, lifestyle and other benefits* · Sustainability: Benefit from paid time off for volunteering and donation matching. · DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). · Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. · Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. *Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California. At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services. We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands-on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future. Our career development isn’t just a program—it’s a promise. With access to cutting-edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance. We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck-in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives. Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth With us, you can grow, innovate, and make a real impact. At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well-being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well-being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives. Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work. The company privacy policy can be found here Finastra Privacy Policy