Staff Reliability Engineer

Job Title: Staff Site Reliability Engineer

Job Level: P4

Department: Corp Business Systems

Location: Chennai, India

About the Role

Trimble is seeking a Staff Site Reliability Engineer (P4) to join our Corporate Business Systems team in Chennai. In this role, you will be a vital part of the team building the platform fueling Trimble’s digital transformation. We take a cloud-first approach to deliver customer-centric experiences and platform web services used by Trimble product teams and external partners.

As a senior leader on this central team, you will provide technical and project leadership, interface with diverse software engineering groups, and support a variety of internal products and engineering divisions. This role requires quick thinking, a high degree of adaptability across different systems, and the ability to collaborate with multiple levels of staff globally.

What You'll Do (Main Responsibilities)

• Cloud Architecture & Enhancement: Develop new and enhance current shared public cloud services with a strict focus on Availability, Operations, Performance, Capacity, Security, and User Experience.

• Technical Leadership: Provide input and expertise relating to cloud hosting solutions (full infrastructure design and management). Transform business requirements into scalable operational designs.

• Collaboration & Planning: Attend and provide input on product planning sessions with internal development teams. Act as an expert on Business System services to communicate the value of our platform.

• Automation & Documentation: Identify and implement automation solutions. Develop and maintain critical documentation, including architecture diagrams, service descriptions, build/deploy processes, and operations run books.

• Mentorship & Support: Provide technical escalation and mentoring to other team members. Train operations teams to provide Level 1/2 support for shared public cloud services, acting as the ultimate Level 3 escalation point.

• Standards & Governance: Manage AWS/Azure best practice expectations and ensure alignment with corporate standards.

• Global Collaboration: Work effectively within a global team framework. Strike a balance between Indian and US time zones to attend business stakeholder meetings, address production issues, and serve as a reliable escalation point (including off-hours tasks when necessary).

What You'll Bring (Required Skills)

• Education: Bachelor’s Degree or equivalent in Computer Science, Engineering, Information Systems, or a related field; OR equivalent practical experience.

• Experience: * Minimum of 10 years of experience in IT operations, including deep knowledge of networking, computing, and storage.

  • Minimum of 5 years of experience with AWS and/or Azure cloud computing environments, with at least 2 years in an architect/design role.

• OS Expertise: Windows and Linux deployment experience, including common services for each platform.

• Scripting & Tooling: Proficiency in at least one scripting language (preferably Python or Powershell/.NET) and proficiency utilizing Git as a source control system.

• Operations: Strong background in application operations, including Incident Management, Change Management, and Capacity Management.

• Core Competencies: Excellent troubleshooting and problem-solving skills, knowledge of security best practices, a strong desire to learn independently, and exceptional written/verbal communication skills with a customer-service mindset.

Preferred Skills (Desired, but not mandatory)

• 7+ years of experience in IT with 3+ years of dedicated experience in both AWS and Microsoft Azure.

• Experience working within a regulatory change control environment (highly preferred).

• Experience developing and deploying automation tooling.

• Experience supporting and integrating development tools, including Jira, Git, Jenkins, and Azure DevOps.

• Experience with Kubernetes deployment and operation.

• Experience with Operations tools, including Jira Service Management and various Observability & Monitoring platforms.

• Solid understanding of Software Development Life Cycle (SDLC) and Agile processes.

• Experience with AI/ML analysis tools is considered a strong asset.

Why Trimble? > Trimble is an inclusive, global workplace that empowers its engineers to innovate and drive real-world digital transformation. If you are a senior SRE looking to make a company-wide impact while mentoring a talented team, we want to hear from you.