Sr Customer Service Specialist

Position Summary The Customer Care Specialist is responsible for order managing till fulfillment and responding to customer inquiries via email, phone or face-to-face in swiftly manner. He/she will be the contact point for internal & external customers, co-ordinate and collaborate all customer’s order promptly and efficiently. Ensure all deliveries to customers are properly communicated to all parties, co-ordinate with Logistics/3rd party to ensure seamless deliveries, ensure customer’s inquiries/complaints/feedbacks are handled promptly and appropriately, as well as to achieve high level of customer satisfaction all the time. Responsibilities and Duties: Focus on order processing, order fulfillment till delivery in promptly and accurately manner. Acknowledge customers’ email on queries/feedbacks/order placement within one working day. Follow up with customers to ensure high level satisfaction and determining future requirements. Ensure that customer’s complaints/feedbacks are well investigated, resolved, and escalating the complaints/feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently. Ensure the availability of certificate of analysis/compliance, applying inspection status. Prepare, generate and disseminate customer’s reports on timely and accurately manner. Collecting and sustaining sales data and database of customer contacts. Maintain good filing and retrieval system to ensure easy access of work documents, when needed. Always adhere to management systems and comply to standard operation procedures without fail. Participate in continuous process improvement project; as and when needed. Ensure compliance to the safety rules and measures stated in the WSH Risk Assessment. Refrain from any unsafe or negligent act that may always endanger yourself or others at workplace. Always use the personal protective equipment, to ensure safety at workplace. Responsible to participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices. Other duties as assigned. Knowledge and Skills Requirement Minimum GCE ‘O’ level or Diploma level. At least 2 years working experience in related industry for senior position. Professional, effective communication skills, an attentive listener, and a great team player. Well-mannered, empathy, approachable, and well-disciplined in nature. Calm and patient when dealing with customer in complex situations. Reacts well under pressure, especially in a constantly changing organizational environment. Proficiency in Microsoft Office. Abide by Company’s policies and procedures at all times. Always represent the Company in a professional manner. Keeping Company’s information confidential. Brenntag TA Team Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution. As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future. For more information, please visit www.brenntag.com