Sr. Analyst, Innovation, Firehouse Subs, LAC
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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.
Job Overview:
Firehouse Subs is seeking a creative Innovation Sr. Analyst to support strategic product innovation pipeline and calendar strategy for Latin America region. This role will work cross functionally with key stakeholders to execute and refine our innovation process, ingredient approval process, deliver a clear product strategy, optimize product quality, costs and operational processes of new and existing products.
The core focus of this role will be to shape the innovation strategy and monitor proper product launch in accordance with brand strategy, core menu development and consumer behavior to achieve incremental sales targets and boost consumer preference. These will be done collaborating closely with our franchisees, FHS team and other internal RBI areas
Key Responsibilities:
Work jointly with internal and franchisee marketing, innovation and ops team to develop product concepts, recipes and help generate operation manuals.
Monitor launches, execution and KPIs to ensure successful and impactful product roll out.
Monitor product life cycle and evaluate menu updates
Identify market opportunities and trends to generate new product lines
Identify technical issues in existing products/ ingredients and generate improvement action plan.
Generate sensorial testing jointly with key stakeholders to ensure consumer preference and product standards.
When needed, visit production facilities and attend supplier production runs.
Facilitate regular meetings with key suppliers to discuss opportunities for cost reduction and/or quality improvement.
Assist in onboarding new suppliers and ensure compliance with brand policies/regulations.
Assist operations team in determining proper equipment settings, holding and handling to ensure quality of the product, speed of service and easy execution. As well as collaborating with ops team to elaborate operation alerts
Support procurement team in identifying limitations within product specifications, find alternatives and evaluate COGS feasibility of new launches
Support QA team on follow ups with suppliers and QA process evolution
Support the LAC culinary Chef into regional implementations and developments
Act as a key liaison between franchisees, internal departments (Marketing, Supply Chain, QA), and external vendors to support seamless implementation of new products
Coordinate operational projects from concept through execution, ensuring alignment with company goals and timelines.
Support national and regional initiatives, product launches, product transitions, and alternative plans for emergency situations such as stockouts, supplier production setbacks and other market specific issues
Skills and Qualifications:
Bachelor’s degree in food science, culinary arts or related fields
Minimum 2 years in similar roles in QSR or kitchen experience preferably
Strong understanding of restaurant operations, supply chain constraints and cost management
Proficiency in Microsoft Office (Excel and PowerPoint required)
Data-driven mindset with the ability to generate insights from data and support strategic decision-making
Presentations skills with the ability to structure, create and present innovation plans
Execution mindset to be able to deliver the plans together with the franchisees or internal areas
Excellent written and verbal communication skills and an ability to communicate effectively and professionally with all levels of the organization.
Start-up mentality, eager to move quickly, act autonomously, and work with a lean team.
Passionate advocate for exceptional guest experiences and customer loyalty.
You are a Food Lover: trying new menu, cooking, or eating are amongst your life passions
Creative problem-solving skills
Entrepreneurial spirit with “it’s always Day 1” mindset
Written and verbal proficiency within both English and Spanish languages are required.
Position will necessitate ad-hoc travel 20%+ to countries throughout the LAC region.
#Firehouse
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
