Software Development Engineer, Amazon Customer Service
Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues.
- Own and ship full-stack features end-to-end in a high-scale distributed environment
- Design resolution systems that handle tens of millions of weekly customer interactions
- Work at the intersection of real-time data orchestration, intelligent automation, and customer experience
- Ship to production frequently with high autonomy and direct impact visibility
Key job responsibilities
- Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale
- Own features from requirements through production, including operational excellence and on-call
- Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing experiences
- Drive technical decisions within your scope — choose the right architecture, advocate for trade-offs, and deliver incrementally
- Collaborate with product, UX, and partner engineering teams to translate ambiguous customer problems into technical solutions
- Mentor teammates, contribute to design reviews, and raise the engineering bar through code quality and operational rigor
- Identify and resolve systemic issues proactively — reduce toil, improve reliability, and simplify complexity
A day in the life
Throughout the day, you'll focus on hands-on development of features and systems that shape how customers experience resolution at Amazon scale.
Your morning might start with checking metrics from a feature you shipped last week, seeing real customer impact in the dashboards. You'll hop into a design review with teammates to debate how to surface information and actions for a customer problem, making the resolution path seamless for Customer Experience. In the afternoon, you attend a Lunch and Learn to stay on top of new emerging technology, before tackling a challenging problem with your peers that impacts millions of customers.
About the team
Engineers are empowered to build. Our team values a collaborative atmosphere that celebrates rapid innovation and meaningful impact. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. Mentorship flows in all directions — senior engineers guide technical decisions while learning fresh perspectives from newer team members. You will have the ability to make an impact on the associates and managers who use our tools and the millions of customers they support.
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually
- Own and ship full-stack features end-to-end in a high-scale distributed environment
- Design resolution systems that handle tens of millions of weekly customer interactions
- Work at the intersection of real-time data orchestration, intelligent automation, and customer experience
- Ship to production frequently with high autonomy and direct impact visibility
Key job responsibilities
- Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale
- Own features from requirements through production, including operational excellence and on-call
- Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing experiences
- Drive technical decisions within your scope — choose the right architecture, advocate for trade-offs, and deliver incrementally
- Collaborate with product, UX, and partner engineering teams to translate ambiguous customer problems into technical solutions
- Mentor teammates, contribute to design reviews, and raise the engineering bar through code quality and operational rigor
- Identify and resolve systemic issues proactively — reduce toil, improve reliability, and simplify complexity
A day in the life
Throughout the day, you'll focus on hands-on development of features and systems that shape how customers experience resolution at Amazon scale.
Your morning might start with checking metrics from a feature you shipped last week, seeing real customer impact in the dashboards. You'll hop into a design review with teammates to debate how to surface information and actions for a customer problem, making the resolution path seamless for Customer Experience. In the afternoon, you attend a Lunch and Learn to stay on top of new emerging technology, before tackling a challenging problem with your peers that impacts millions of customers.
About the team
Engineers are empowered to build. Our team values a collaborative atmosphere that celebrates rapid innovation and meaningful impact. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. Mentorship flows in all directions — senior engineers guide technical decisions while learning fresh perspectives from newer team members. You will have the ability to make an impact on the associates and managers who use our tools and the millions of customers they support.
Basic Qualifications
- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually
