Servicing Support Associate - Verification & Validation of Records

• Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s).  

• Actively engaged in report, writing, tracking and compiling; data entry, record keeping, and data maintenance.  

• Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures.  

• May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area.  

• May have responsibility to review and finalize loan modifications, documentation and other policies and procedures to promote quality execution of the loan workout process.  

• May be responsible for overseeing the decentralized vendor management unit within the loan workout department.  

• Uses PC based software packages for word processing, graphics, spread sheets, etc. Specified job duties may vary by area.  

Basic Qualifications  

 
- High school diploma or equivalent  
- Two to Four years of experience in Verification & Validation (V&V) processes, including the use of checklists and supporting documentation to verify and validate records related to deceased individuals.  

 
 
Preferred Skills/Experience  
- One or more years of experience in income calculation/income analysis preferred  
- Good verbal, grammatical and written communication skills  
- Well-developed reading, writing, and mathematical skills  
- Ability to manage multiple tasks/projects and deadlines simultaneously  
- Ability to identify and resolve exceptions and to interpret data  
- Proficient PC skills, especially Microsoft Office applications and graphics  
- Demonstrated administrative skills and acute attention to detail