Service Scheduler
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About Your Workplace
Join Miele’s Services team and play a critical role in ensuring our field service operations run seamlessly. As Service Scheduler, you’ll be at the heart of our service delivery coordinating technicians, managing priorities and ensuring our customers receive timely, high-quality support. This fast-paced role is perfect for someone who thrives on organisation, problem-solving and delivering exceptional customer outcomes.
Your Responsibilities
Scheduling & dispatch: coordinate and allocate jobs to technicians, ensuring optimal coverage and efficient daily workflows
Workforce optimisation: adjust schedules in real time to maximise technician availability and respond to changing priorities
Customer outcomes: monitor job progress, follow up on incomplete or complex cases and ensure timely resolution
Stakeholder communication: liaise with technicians, team leaders and internal teams to ensure smooth service delivery
Systems & administration: maintain accurate records, manage inboxes, rebook jobs and ensure all systems are updated
Continuous improvement: identify scheduling improvements and contribute to operational efficiency and service excellence
Team support: assist colleagues and contribute to a collaborative, high-performing team environment
What We Are Looking For
Must-have:
Previous experience in scheduling, service coordination or a similar role
Strong organisational skills with the ability to manage competing priorities and tight deadlines
Excellent communication skills, both written and verbal
Strong problem-solving and conflict resolution skills
High attention to detail and ability to work in a fast-paced environment
Nice-to-have:
Experience working in field service, logistics or technical service environments
Intermediate computer skills and ability to learn new systems quickly
Customer service experience in a high-volume environment
Experience working with multiple stakeholders across different teams
Our Benefits
Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day
Personal development and career opportunities
Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support
Experience meaningful recognition for both individual accomplishments and team successes
