Senior Team Lead, Service Operations

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The Senior Team Lead, Services Operations is a developing management role, responsible for operating within a Region/Country or Services Division and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization. This role has the core responsibility of supervising engineers who work on resolving issues reported by clients. What we are looking for Key Responsibilities: Plans, coordinates, and monitors the execution of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery. Ensures that services are delivered effectively and efficiently by carrying out routine operational tasks. Identifies and documents the system and tool requirements for optimal operations of the relevant offerings or capabilities. Recommends best practice for the deployment and ongoing operations management and technical support for service contracts. Ensures that the operational deliverables enable cost effective, client centric delivery that meets the service level agreements. Monitors the operational effectiveness of support services provided to clients and develops and implements the required improvement plans. Supervises engineers who work on resolving issues reported by clients. Knowledge and Attributes: Seasoned organizational skills Developing management ability. Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients. Seasoned understanding of budgets and cost management. Good time management, prioritization and delegation abilities. Seasoned focus on client centricity. Highly focused on business outcomes. Seasoned ability to work across different cultures and social groups. Ability to work well in a pressurized environment and adapt to changing circumstances. Seasoned service management service operations (SMSO) expertise. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Business Administration or related, with significant experience in Infrastructure Service Operations. ITIL certification(s) preferred. Required experience: Solid experience in service delivery management position within a large scale (preferably multi-national) technology services environment across a range of services. Solid experience in a service delivery environment including technical and service management exposure. Solid demonstrated experience leading and managing a team. Solid experience service operations and managing a global delivery team Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities. Introduce yourself to our recruiters and we will get in touch if there is a role that seems like a good match.