(Senior) Service Operations Coordinator, Commercial Energy and Charging
The Energy & Charging service team is seeking a Field Operations Specialist to support the rapidly growing business. Integrated within the Field Operations Team, you will be responsible for coordinating service parts shipments, scheduling field service visits, creating invoices, managing external communications between field service/O&M subcontractors/Customers amongst other varied tasks for our Energy Storage products and Supercharger network. You should be able to learn quickly, be proficient with IT systems and be able to operate with a high level of self-sufficiency. Are you passionate about renewable energy? Do you want to be part of an innovative company working with the newest technologies? Then Tesla is looking for you!
Coordinate service parts and tools shipment:
- Work closely with the Field Service team and Engineering to create and prepare the orders to dispatch the required service parts and tools
- Work closely with Tesla’s logistic team to ensure completeness of shipping documentation
- Track shipments and deliveries and relay information proactively to customers
Schedule field activities:
- Act the main point of contact with Tesla’s customers to coordinate Field Service activities and schedule appointments
- Ensure the activities are documented and that all necessary parts and tools are available onsite
- Track service activities completeness and ensure accurate reporting to our customers
- Onboard new vendors and create purchase orders for activities which are subcontracted
Create Invoices:
- Create and send invoices to customers in line with contracts and the service activities performed
- Track payment status and follow-up with customer as necessary
- Support the finance department with payment allocation
Other:
- Work with O&M Commissioning Manager to plan for upcoming Commissioning cases
- Work with the regional field service managers to ensure department service level objectives are met
- Work preparation making sure procedures are clear, parts and software are made available
2+ years of coordination experience in business operations and/or logistics/supply chain
- Excellent computer skills especially using Microsoft Office Suite
- Excellent written and verbal skills with professional fluency in English required both from a technical and client facing perspective
- Excellent analytical skills with ability to manage voluminous amounts of data
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
