Senior Service Delivery Manager (Individual Contributor)

Escazú, San José, Costa Rica June 4, 2026 Workday

If you are a Service Delivery Manager professional looking for an opportunity to grow your career, this role offers the chance to lead meaningful customer partnerships while delivering high‑impact hardware services at Emerson. In this position, you will serve as a trusted partner to customers and internal stakeholders, ensuring successful execution of Hardware Maintenance Service Programs that meet service level agreements (SLAs), drive customer satisfaction, and support long‑term business growth. The Service Delivery Manager is responsible for maintaining strong customer relationships and ensuring successful delivery of hardware services to meet the expectations of Emerson Test & Measurement customers. This role works with a wide and diverse group of global teams to define, manage, and continuously improve service delivery across the Americas, Asia, and Europe.

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How to Get Hired at Emerson Electric

Emerson Electric has transformed from a diversified industrial conglomerate into a focused global leader in industrial automation and control software through two defining 2023 transactions: the $14 billion sale of Climate Technologies (Copeland compressors, Sensi, White-Rodgers) to Blackstone, and the $8.2 billion acquisition of National Instruments. A 2022 majority stake in AspenTech at an $11 billion valuation completed the software pivot.
Apply through the Emerson careers portal at www.emerson.com/en-us/careers, which routes to Workday. AspenTech and NI may run on separate Workday tenants during the ongoing integration period, so verify the apply link before submitting each application.

How to apply to Emerson Electric

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