Senior Manager, Key Account Management

Johor May 15, 2026 Full Time Eightfold Ai

Responsibilities

Engage regularly with customers to review performance and strengthen relationships.
Drive customer retention, account growth, and new business through effective stakeholder management.
Partner cross-functionally to deliver aligned and efficient business outcomes.
Develop and execute annual customer business plans aligned to strategy.
Ensure service performance consistently meets or exceeds customer expectations.
Continuously improve processes to enhance productivity and value delivery.

Minimum Bachelor's Degree in Business Administration, Supply Chain & Logistics or Equivalent
Minimum 8 years experience as Key Account Manager in the Supply Chain industry and/or 3rd Party Logistics
Minimum 3 years Experience and Expertise in Transport and/or Warehouse Operations
Must be able to converse, read and write English & Mandarin at a professional level

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Create your Eightfold AI profile with 100% completeness before applying — fill every field, connect LinkedIn, and verify parsed data, because Amex recruiters use Eightfold's match scores to prioritize candidates
Study American Express's Blue Box Values (customer commitment, integrity, teamwork, quality, respect, accountability, citizenship, will to win) and prepare two STAR-format stories for each value most relevant to your target role

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