Pharmacy Call Agent 2, Specialty Pharmacy, FT, 9a-5p
Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.
At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
- And so much more
Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.
Description:
Provides patient centered customer service to internal and external clients. Serves as a point of contact to patients and providers and pharmacies including answering inbound calls and coordinating delivery and fills of patient ‘s medications. Serves as a liaison between other departments within the pharmacy and patients and collects key patient information essential for any clinical staff.
Qualifications:
- High School, Cert, GED, Trn, Exper.
- RPT License
Significant customer service experience, ideally in the pharmacy industry. Must demonstrate high level customer service experience. Knowledge and proficient in Medical terminology preferred (written and oral). At least 1 year of call center or fast paced environment experience. Bilingual preferred. PTCB preferred. Proficient in computer applications and data entry skills. Excellent verbal and written communication skills. Ability to muti-task in a fast paced, intense (high volume) environment required.
Minimum Required Experience: 3 years of experience but may consider less
EOE, including disability/vets
