Pensions Administrator Process Lead

Pensions Administrator Process Lead The role sits within Pensions Administration / Operations and is focused on structured knowledge transfer from the German team to support the establishment of a new pensions administration / payroll capability in Poland. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like In this role, you will combine hands-on learning, collaboration, and knowledge transfer while building expertise in German pensions administration: Learn and support end-to-end German pensions and payroll administration processes, including member lifecycle events and calculations Work closely with German colleagues, shadowing activities and supporting daily operations Document processes, procedures, and best practices for future use in Poland Identify differences between German and Polish processes and assess potential impacts Prepare high-quality training materials (SOPs, process maps, training decks) Act as a bridge between German and Polish teams to ensure alignment and smooth knowledge transfer Support and co-deliver training sessions during and after the secondment Identify process improvements, efficiencies, and risk mitigation opportunities How this opportunity is different This role will give you an opportunity to become a recognized Subject Matter Expert in German pensions administration processes. With xposure to cross-country collaboration, process standardization, and best practice sharing across locations, it will be connected with direct involvement in building and shaping a new pensions administration team in Poland, with a visible impact on future service delivery. Skills and experience that will lead to success Fluent German and English at least on the C1 level (required for training and stakeholder communication) 3+ years of experience in pensions and/or payroll administration or similar experience, handling member lifecycle events, calculations, and client communication will be an asset Strong communication and interpersonal skills; comfortable interacting with colleagues at different levels and in different locations Ability to explain complextopics in a clear, structured, and understandable way to colleagues with varying levels of experience Excellent attention to detail, data accuracy, and compliance mindset Strong documentation skills, including process mapping, drafting SOPs, and creating clear user guides and training materials Collaborative mindset and willingness to act as a role model for knowledge sharing and continuous improvement #pensionadministrationandretirementsolutions #LI-Hybrid 2580201