Operations Manager - Verification & Validation of Records

• Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s).  

• Ensures quality service and effective operations support for all assigned internal and external customers.  

• Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees.  

• Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility.  

• Participates in the review and improvement of operational systems and procedures relevant to assigned units. 

Basic Qualifications  

 
- Bachelor’s degree, or equivalent work experience  
-  Typically Five Plus years of prior leadership or team management experience required 

-  Typically, Seven to Ten years of relevant experience into Verification & Validation (V&V) processes, including the use of checklists and supporting documentation to verify and validate records related to deceased individuals.   

Preferred Skills/Experience  

 
- Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)  
- Understanding of applicable Federal and State laws and regulations  
- Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable  
- Good organizational, managerial and project management skills  
- Well-developed customer relations skills  
- Excellent interpersonal and verbal and written communication skills  
- Excellent supervisory and management skills  
- Ability to manage multiple tasks