Member Service Representative II- Mortgage Loan Originator, Contact Center Operations

Winchester, VA, United States June 9, 2026

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for mortgage and/or other Navy Federal accounts. May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

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How to Get Hired at Navy Federal Credit Union

Navy Federal is the world's largest credit union (~$190B assets, ~13M members, ~25K employees) and a member-owned, not-for-profit cooperative — the operating model is genuinely different from a commercial bank and your interview narrative needs to reflect that.
All applications flow through Oracle Recruiting Cloud at jobs.navyfederal.org; apply direct, format your resume for Oracle HCM parsing, and mirror the posting's keywords precisely.

How to apply to Navy Federal Credit Union

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