Manager, Quality Assurance, Firehouse Subs, US&C

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Reporting to the Leader for FHS Quality Assurance, US&C, this position combines expertise in food manufacturing, quality assurance management systems and restaurant operations, to enhance guest satisfaction and franchisee profitability by ensuring the quality and reliability of Firehouse Foods (FHS) food products in United States and Canada.

RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week based out of our Jacksonville, FL office.

Key Responsibilities

• Manage and lead different categories of products in North America QA for FHS providing on-site support in Corporate office
• Under indirect supervision, responsible for development, maintenance and enforcement of product safety and quality control programs and procedures to monitor the quality of Suppliers for 1,400 restaurants
• Identify and support improvement opportunities for product quality, safety and/or profitability; Monitor supplier quality performance through various test and product analysis reports, create ad hoc reports to characterize supplier and product performance and create culture of continuous improvement with supplier base
• Create and present timely and concise communication to senior management, which indicates supplier quality performance
• Manage third party vendor team which certifies facilities and endorses new products and/or new suppliers to ensure production of food products to brand standards
• Accountable of success of Commercialization of products and provides support and process consulting to Product Innovation Senior Management for new product launches during implementation and rollout of new products
• Develop, author and maintain relevant food specifications; third party audits, internal audits and other Quality Assurance documents and programs that result in quality consistency and safe facility conditions
• Evaluate consumer and restaurant complaint information and analyze supply chain to determine incident cause and verify corrective actions/preventive measures
• Scrutinize supplier food safety program, lab results and sensory panel results to determine aptitude and competence in ensuring consistent product quality
• Act as Firehouse Subs’ technical expert in commodity category by executing investigations and providing advice to the Crisis Management Team on supply issues and actions with safety implications and perceptions
• Monitor and assess Federal regulatory changes by agencies such as the CFIA, USDA, FSIS and FDA to ensure FHS legal compliance
• Review Nutritional information of new and existing products to ensure compliance to FHS nutritional guidelines and policies

Qualifications

• Bachelor’s degree in Food Science, Food Safety, Sciences or related field
• 4 to 6 years of progressive work experience in related area, preferably in a large restaurant or hospitality chain
• Foundation in and knowledge of food science and food safety principles, included but not limited to food risk assessments (including Potentially Hazardous Food (also known as TCS foods) assessments), food safety standards (governed by health authority) of food businesses, proper sanitation and basic aspects of food technology, sensory and packaging;
• Hazard Analysis Critical Control Point (HACCP) certification
• Effective communication, organizational, and time management skills
• Experienced in creative and innovative root cause analysis and problem solving
• Excellent interpersonal skills and ability to interact with diverse audiences and stakeholders
• Ability to work independently and as a member of a global team
• Flexible, self-starter, resourceful and meticulous.

Preferred Experience

• Bachelor’s degree in Food Science, Sciences or related field
• 3 to 5 years of progressive work experience in food quality, including manufacturing of food products, and/or large QSR restaurant chains.
• Knowledge of current manufacturing and further processing in the food industry or significant Quality Assurance production experience in related food processing required
• Conversant in Statistical Process Control and Process Capability
• Knowledge of Product Safety principles including HACCP to monitor supplier food safety/good manufacturing practices
• Knowledge of laboratory testing procedures and processes to monitor supplier performance standards
• Strong analytical and processing skills with aptitude to interpret technical data to make supplier performance decisions
• Effective communication, organizational, and time management skills
• Excellent interpersonal skills and ability to interact with diverse audiences and stakeholders
• Ability to work independently and as a team player
• Advanced computer skills i.e. Excel, Word, Outlook, Access, Statistical Tools, Tableau
• Ability to travel (within a designated budget)

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.