Knowledge Manager

United Kingdom May 22, 2026 Oracle Hcm Cloud Recruiting (Oracle Fusion Hcm / Oracle Recruiting Cloud)

We’re looking for a proactive and forward‑thinking Knowledge Manager to transform how knowledge supports our Customer Service teams. You’ll own and evolve The Knowledge Hub (TKH)—ensuring colleagues have clear, accessible, and accurate information to deliver exceptional service. Acting as the connector across Activity, Communications, and Knowledge, you’ll play a critical role in helping us become the UK’s number one Customer Service team. This role can be based in either Chester or London (with regular travel to Chester as required).

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How to Get Hired at Marks & Spencer

All M&S applications are submitted via the official careers site jobs.marksandspencer.com, which hands off to Oracle HCM Cloud Recruiting at fa-eqid-saasfaprod1.fa.ocs.oraclecloud.com (site CX_1); LinkedIn Easy Apply and emailed CVs are not used for substantive vacancies.
In Store application is a 45-minute Oracle form followed by a face-to-face interview in the store; Customer Assistant roles in 2026 advertise at around GBP 13.41 per hour plus a GBP 3.00 per hour unsocial premium where applicable.

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