IT Support Specialist

The Opportunity

We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity. 

While we are a fully remote company, we’re a collaborative team that thrives on in-person connection! You’ll need to be based in the San Francisco Bay Area to join us in the office on an as-needed basis and for team events.

What You'll Do:

🔧Technical Support & Systems Management

• Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
• Manage and support user accounts, access provisioning, and integrations across:
    - Google Workspaces (SSO-enabled)
    - Office 365
    - Zoom
    - Atlassian tools (Jira, Confluence, etc.)
    - GitHub
• Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.
• Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues.
• Maintain and document standard operating procedures for IT systems and user support.

🔐 Security & Compliance

• Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
• Assist in responding to security questionnaires from prospects and partners as part of the sales process.
• Monitor system logs and alerts to detect and remediate potential threats.
• Ensure compliance with identity and access management protocols across all integrated platforms.

📊 Process Improvement & Automation

• Assist in tracking and reporting IT and security metrics for internal review and audits.
• Identify opportunities for automating manual tasks and improving operational efficiency.
• Help manage asset inventory, software licenses, and endpoint lifecycle tracking.

🤝 Collaboration & Communication

• Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives.
• Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security.
• Contribute to internal documentation and user training materials.

What We're Looking For

• 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
• Hands-on experience with:
    - Google Workspaces admin console & SSO
    - Office 365 suite
    - Zoom admin controls
    - Atlassian (Jira, Confluence)
    - GitHub (user access, integrations, permissions)
    - Kandji or similar MDM solutions
    - Bitdefender or similar endpoint protection tools
    - Scripting or programing language
• Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS.
• Experience assisting with or completing security questionnaires for sales enablement.
• Strong understanding of identity and access management principles.
• Excellent written and verbal communication skills.
• Self-starter comfortable working independently in a remote environment.

The estimated annual salary for this role is between $90,000 to $125,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.

While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.