Imaging Support Services Supervisor - St. Luke’s Medical Center

Full time first shift schedule with flexibility to meet operational needs

Pay Range

Join a high performing imaging department and lead a diverse team of Clinical Office Assistants, Patient Service Representatives, and Clinical Referral Specialists who play a critical role in delivering an exceptional patient experience.

This unique leadership opportunity offers the chance to oversee daily operations, support team development, drive service excellence, and partner with clinical leaders to ensure efficient patient access and workflow across a large, dynamic imaging program.

This is a salaried first shift position with flexible scheduling and the opportunity to make a meaningful impact on both patients and teammates in one of the region’s premier imaging departments.

Key Highlights:
• Lead a multidisciplinary patient access and support services team
• Collaborate closely with imaging, physician, and operational leaders
• Drive patient experience, service excellence, and operational performance
• Support employee engagement, coaching, and professional development
• First shift schedule with flexibility to meet operational needs
• Competitive salary and comprehensive benefits package

If you are a collaborative leader who enjoys developing teams, improving processes, and creating exceptional patient experiences, we encourage you to apply.

Major Responsibilities:

• Supervises the day-to-day activities of support staff. Assigns and monitors work of staff and manages the schedule. Maintains adequate staffing levels to ensure efficient operation of the department.
• Ensures all areas meet productivity, budgetary, employee engagement and patient outcome targets and standards by continually monitoring and adjusting plans as needed.
• Develops, implements, and updates policies and procedures to ensure a safe and efficient flow of department activities. Develops documentation around processes for areas of responsibility.
• Addresses and resolves customer questions, concerns, and/or complaints.
• Identifies, plans, and organizes information system and technology improvements in the department. Oversees and ensures staff is trained, orientated, and competent in use of systems and programs.
• Ensures operations meet all local, state and federal compliance standards, guidelines, and practices.
• Identifies, develops and conducts appropriate training and education to ensure staff meet and maintain skills and competencies.
• Provides input into the operating, personnel and capital budget processes and is accountable for operating within the budget.
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. 
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business. 

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Associate's Degree in Business or related field.

Experience Required:

• Typically requires 3 years of experience in a patient/clerical support, administrative, and/or office management position with experience at a lead or senior staff level.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills and abilities including organization, prioritization, project management, delegation, team building, customer service, and conflict resolution.
• Intermediate computer skills to include use of spreadsheets and word processing.
• Excellent communication, interpersonal, and decision making skills.
• Must be detail oriented.
• May need to have the following knowledge, depending on the areas of responsibility: medical terminology, regulatory requirements, and compliance standards.

Physical Requirements and Working Conditions:

• Exposed to a normal office environment.
• Position requires travel. May be exposed to road and weather hazards.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.