Head - DHL Fulfillment Network

About us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

Business Development and P&L Ownership:

• Strategize and drive market growth for DFN in the Ecommerce / Omnichannel sector
• Identify potential clients for DFN in the Ecommerce sector and develop a thorough understanding of client's business and needs to provide supply chain services
• Work with Business Development to develop a pipeline for DIFN Product
• Support Customer Acquisition to provide supply chain services to Brands in the Ecommerce vertical
• Build good working relationships with prospective clients and strengthen existing client relationships
• Develop & execute a Go To Market plan along with the Marketing Team
• Develop, Measure & Improve IFN business financial parameters & other business measures / KPIs (Revenue, GP etc.)

Program Management

• Coordinating and driving the lifecycle of Project Implementation from Onboarding to Roll Out , Stabilization and Sustenance
• Be a subject matter expert for Customer / Internal Teams to enable smooth roll out of DFN services for customer
• Act as a partner to enable revenue growth for customer through Ecommerce supply chain services
• Develop and Deploy KPI’s and scorecards to drive Business Review with Customers
• Measure and manage the overall performance of all functional partners for customers against pre-agreed performance metrics (KPIs) through performance reports provided by cross-functional partners

Product Development

• Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful
• Identifying the business system requirement across supply chain of Ecommerce / D2C.
• Innovate, Evolve and Design phase wise development of DFN IT Product
• Partners with internal and external stakeholders for development of the DFN product’s vision, strategy, and features.
• Own the DFN Product roadmap including Geographical Expansion, Service Portfolio & Improvement Initiatives
• Work with internal stakeholders to expand the Support / Vendor ecosystem to support the DFN Roadmap

Requirements

Key capabilities

• Ecommerce Industry Experience with an Understanding of latest trends of Ecommerce Industry and the Supply Chain Management Ecosystem within the Ecommerce industry
• Ability to work in ambiguous situation and with multiple internal stakeholders to drive the growth of the product
• Strong communication and negotiation skills, with the ability to conduct convincing presentations and influence decisions
• Listens attentively, and summarizes or asks questions, when needed, to clarify information
• Ability to build rapport with clients and handle multiple clients at a time
• Commercial know how of Fulfilment, transport and Warehousing services.
• Excellent interpersonal skills, ability to work well in cross-functional teams
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty
• Exposure to analytics and data summarization
• Exposure to IT Product Development, IT Architecture and System Configurations is a plus
• Proficient in Word, Excel, and PowerPoint

Expected years of experience

• +3 years’ experience in Ecommerce Industry
• +5 years’ experience in Supply Chain Management in an Operations / Product or Service Developments

Educational Qualifications

• MBA from a Reputed College or Engineer from a Reputed College