Electronic Arts

Global Technical Playtest Lab Lead

Vancouver, Canada May 30, 2026 Ea Careers Portal (Custom Ats)
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General Information

Locations: Vancouver, British Columbia, Canada 
  • Location: Montreal
  • State: Quebec
  • Country: Canada


Role ID
214172
Worker Type
Regular Employee
Studio/Department
EA Studios - Quality Verification
Work Model
Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

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The Player & Quality Insights (PQI) team helps deliver high-quality player experiences by powering the environments where experiences are tested, validated, and improved through ongoing player engagement. As the Global Lab Lead, you will lead the technical strategy and operations for EA’s global Playtest Lab ecosystem, ensuring our labs are scalable, secure, and optimized to support player insights across a global portfolio.

Reporting to the Senior Software Engineer, you will partner with PX Research, Engineering, and Operations teams to standardize lab infrastructure, improve workflows, and evolve the technology that powers player testing and research. This role combines technical leadership, operational execution, and global collaboration to help teams move faster and deliver better player experiences.

Responsibilities:

  • Implement global hardware standards to ensure consistency, scalability, and cost efficiency across all lab locations.

  • You own automated imaging and deployment processes to improve provisioning, reduce manual effort, and improve reliability.

  • Lead configuration and ongoing maintenance of the Lab software

  • Ensure lab environments meet corporate security standards and compliance requirements, proactively identifying and mitigating risk.

  • You oversee lab network architecture, performance, and stability in partnership with infrastructure teams.

  • Establish and maintain comprehensive, up-to-date documentation for processes, standards, and escalation paths.

  • You are the primary escalation point for critical (P1/P2) incidents, driving swift resolution and root cause analysis.

  • Manage global hardware lifecycle processes, including repair, replacement, and vendor coordination.


Qualifications:

  • 5-7+ years of experience in IT infrastructure, lab operations, endpoint engineering, or related technical environments

  • Experience leading global or multi-site technical operations

  • Expertise in hardware lifecycle management and standardization

  • Hands-on experience with OS imaging, deployment automation tools, and endpoint management platforms

  • Experience with enterprise networking principles and lab network environments

We want to connect you with job opportunities that align with your interests, skills, and expertise. When you create an EA Careers Account and are logged into the portal, you can click “Get Recommendations” to view a curated list of job openings. These recommendations are enhanced by automated processing, including artificial intelligence, and take into account your skills and experience. However, all employment decisions are made by our hiring teams, not by automated systems.

Pay Transparency - North America

COMPENSATION AND BENEFITS 

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). 

PAY RANGES
* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$122,300 - $170,700 CAD

Pay is just one part of the overall compensation at EA.
For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.


About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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