Gerente Relacionamento Principal I
About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. Dare to learn new skills, advance in your career and make an impact at Henkel. What you´ll do The Key Account Manager, a remote position, is responsible for building and growing business relationships with high opportunity emerging defense and aerospace accounts. Implement new customer acquisition plans develop customer-specific success metrics beyond revenue (e.g., innovation impact) Serve as the primary point of contact between Henkel and Customer across departments (procurement, engineering, quality, supply chain, etc.). Develop and build long-term strategic plan tailored to Customer’s business goals and production plan e.g. Defense platforms. Identifies opportunities to expand the relationship through new product offerings, innovations, or process improvements. Internal champion of Customer needs within the Henkel cross-functional organization, ensuring alignment and responsiveness. Builds strong relationships with Customer stakeholders in supply chain, program, and engineering. Translates customer’s strategy and priorities into a joint innovation roadmap. Facilitate executive-level meetings and Business Reviews to maintain alignment. Effectively manages escalations, delivery issues, or quality concerns with professionalism and urgency. On-Time Delivery Quality Performance management through KPI tracking and ensuring performance meets Customer’s needs. Oversees pricing agreements, long-term contracts (LTAs), and terms condition negotiations. Uses analytics and forecasting tools to anticipate customer needs and add strategic value.
