Gerente Relacionamento Prime Digital Internacional II
About this Position The Guangzhou Plant Quality Manager will lead the plant quality organization, ensuring product and process compliance with Henkel global standards, customer requirements, and regulatory expectations. This role plays a pivotal part in strengthening quality governance, driving continuous improvement, and building a resilient organization through structured talent development. The manager will oversee both Quality Engineering (QE) and Quality Control (QC) teams, ensuring seamless coordination, timely customer response, and proactive risk management. As Guangzhou Plant is a strategic site within the Adhesive Technologies portfolio, this position offers significant exposure to cross-regional collaboration and global quality initiatives. What you´ll do Quality Leadership Governance: - Lead the plant quality organization, ensuring alignment with global standards and corporate quality strategy. - Establish and monitor KPIs for product quality, customer complaints, and process performance. Customer Engagement Issue Resolutio: - Act as primary quality contact for key customers, ensuring rapid response and effective problem-solving (8D/FRPS). - Drive customer complaint resolution, root-cause investigations, and sustainable corrective actions. Quality Engineering Control: - Oversee QE and QC teams with a clear separation of responsibilities to strengthen specialization. - Ensure effective laboratory operations, product release, and compliance to specifications. - Support implementation of QC-Lad, digital tools, and new quality systems. Continuous Improvement Risk Management: - Deploy quality improvement projects (A3/GB level) to enhance process robustness and reduce defect rates. - Implement proactive risk management, including FMEA, SPC, and systematic audits. Talent Capability Development: - Build a strong Manager–Supervisor–Engineer talent pipeline to ensure scalability and succession planning. - Coach and develop team members in technical knowledge, customer focus, and problem-solving skills.
