D&T Analyst II – Commercial Capabilities

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.                                                                                 Position TitleD&T Analyst II – Commercial Capabilities (Canada Trade)Function/GroupDigital & TechnologyLocationMumbai – SPECTRA, IndiaShift Timing11 am to 8 pmRole Reports toD&T Manager – Commercial CapabilitiesRemote/Hybrid/in-OfficeHybrid ABOUT GENERAL MILLS  We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T)  Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.inWe advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW  This role is central to the support and evolution of the Canada Trade application (Nexus) and its associated reporting capabilities for the Canada Sales business. As a D&T Analyst II – Commercial Capabilities – Canada Trade, you will work closely with the Sr. D&T Analyst, Canada Sales, Sales Finance, and other business teams, as well as D&T delivery teams. You will support the run, operate, and transform agenda for the Canada Trade (Nexus) ecosystem by: - Understanding business processes and trade promotion use cases- Translating them into clear functional requirements and user stories- Supporting incident resolution and enhancements across the Nexus application and its data & reporting layer The ideal candidate will have strong analytical and problem-solving skills, solid data and SQL capabilities, and the ability to work in a highly collaborative, agile environment. The individual should be able to work independently on defined workstreams and collaborate effectively with senior team members on larger enterprise initiatives.   KEY ACCOUNTABILITIES 1. Application Support & Operations (Run & Operate)- Serve as one of the primary D&T contacts for day-to-day support, operation, and minor enhancements of the Canada Trade (Nexus) application.- Triage and resolve application issues raised via Remedy within defined SLAs, including initial diagnosis, functional analysis, and coordination with technical teams until user confirmation and closure.- Monitor the operational stability and data integrity of Nexus by:  - Reviewing system health dashboards (e.g., Datadog)  - Monitoring and validating scheduled jobs in Tidal  - Supporting regular checks and reconciliations across source and reporting layers- Document incidents, root causes, and permanent fixes, contributing to a strong knowledge base for the team.- Ensure all support and change activities follow SOX-compliant processes and documentation standards. 2. Requirements, Enhancements & Delivery Support (Transform)- Partner with Canada Sales, Sales Finance, and Sr. D&T Analyst to gather, clarify, and document business requirements for Nexus and related reporting solutions.- Translate business needs into user stories, use cases, and functional specifications in ADO (Azure DevOps) or equivalent tools.- Support the end-to-end enhancement lifecycle: requirement refinement, test case definition, UAT coordination, and deployment validation.- Support data and reporting requirements by working with Data Engineers and BI Developers to ensure well-defined, high-quality data sets are available to downstream reporting tools (e.g., Tableau, BOBJ).- Participate in design and review sessions, providing functional and data insights to help shape robust, scalable solutions. 3. Data & Reporting Consultation- Develop a strong understanding of Canada Trade domain processes (e.g., trade promotions, deductions, accruals, settlements) and related data flows across Nexus and downstream systems.- Use SQL (SQL Server/BigQuery) to perform data analysis, root-cause investigations, and validation of business logic in datasets and reports.- Provide functional and basic technical consultation on data structures, metrics, and reporting logic to business stakeholders and D&T partners.- Contribute to data quality improvements by identifying recurring issues, proposing remediation steps, and supporting implementation. 4. Collaboration, Ways of Working & Documentation- Work in a cross-functional agile team including D&T Analysts, Data Engineers, BI Developers, and business stakeholders to deliver business value-driven projects.- Contribute to the creation and maintenance of:  - Business process and system documentation  - Functional specifications / user stories / scenarios  - Support runbooks, SOPs, and knowledge articles- Provide clear and timely communication to stakeholders on issue status, risks, and progress of enhancements.- Demonstrate strong team collaboration, sharing knowledge with peers and supporting onboarding of new team members. 5. Continuous Improvement & Professional Growth- Identify opportunities to simplify processes, improve system usability, and enhance data quality within the Canada Trade ecosystem.- Participate in retrospectives and continuous improvement initiatives, sharing insights and suggestions.- Build capabilities in cloud (GCP), data tools, and Nexus domain to grow toward higher ownership and complexity in the role.  MINIMUM QUALIFICATIONS Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)EducationMinimum Degree Requirements: BachelorsPreferred Degree Requirements: BachelorsPreferred Major Area of Study: Computer Science, Information Systems, Engineering, or related disciplineExperienceMinimum years of related experience required: 3+ years in D&T / IT / Analytics or similar rolesPreferred years of related experience: 4-6 yearsExperience as a Technical Business Analyst or D&T Analyst: 3+ years (requirements, functional design, issue analysis, testing support)PREFERRED QUALIFICATIONS - Strong data analysis and SQL skills (SQL Server or similar relational databases).- Experience working with business stakeholders to understand requirements and translate them into functional specifications or user stories.- Exposure to trade / commercial / sales processes in any geography (e.g., trade promotions, discounts, pricing, claims) OR strong willingness and aptitude to learn this domain quickly.- Experience supporting applications and/or data/reporting solutions, including incident analysis, testing, and user support.- Good understanding of agile ways of working and familiarity with backlog tools (e.g., Azure DevOps, Jira).- Strong problem-solving skills, attention to detail, and ability to independently drive assigned work packages.- Effective verbal and written communication skills; ability to work with both business and technical audiences.   Expert levelIntermediate LevelBasic Level·       Analyst Experience·       Business Domain knowledge – Commercial Trade·       SQL Queries ·       GCP·       Database management·       Tableau and BOBJ·       Agile Methodology·       Alation·       Tidal·       SOX·       .Net (Blazor WebAssembly)      COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.