Director, Tenant Operations
******Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position.****** Kimco Realty is seeking a Director, Tenant Operations to lead and modernize tenant-related decision-making across our national portfolio. This role is a critical leadership position responsible for overseeing all tenant-facing approval processes, driving operational efficiency, and enhancing the tenant experience while supporting revenue growth.
Position Overview
The Director, Tenant Operations serves as the primary decision maker for complex tenant matters, including assignments, rent relief, lease modifications, and disputes. This individual will lead a team responsible for executing high-volume tenant workflows and ensure decisions are made consistently, efficiently, and in alignment with company objectives.
This role also plays a key part in transforming tenant operations through process improvement, automation, and the integration of AI-driven solutions to streamline decision-making and reduce manual touchpoints.
Key Responsibilities
Serve as the lead decision maker for tenant assignment requests, rent relief applications, and lease-related matters, including landlord-tenant disputes
Oversee tenant situations in legal and guide resolution strategies in partnership with legal teams
Lead and develop a team of professionals responsible for tenant operations execution
Partner cross-functionally with asset management, leasing, finance, and legal teams to ensure aligned and informed decision-making
Build and enhance a customer-focused service model that improves responsiveness and tenant experience
Drive process optimization to increase efficiency, reduce cycle times, and improve consistency
Champion the use of automation and AI in partnership with technology teams to modernize workflows
Identify and capture fee revenue opportunities within tenant processes
Ensure adherence to company policies while proactively managing risk across tenant decisions
Qualifications
12+ years of experience in commercial real estate, asset management, or tenant operations
Strong understanding of lease structures, tenant negotiations, and legal processes
Proven leadership experience managing teams and complex workflows
Demonstrated ability to improve processes and implement operational efficiencies
Experience leveraging technology, data, or automation tools preferred
Excellent communication and stakeholder management skills
Bachelor’s degree required; Real Estate, Finance, or related field preferred
The expected salary range for this position is between $140,000 and $150,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.
** Kimco Realty is an Equal Opportunity Employer – Veteran/Disability **
