Director, Operational Excellence

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Group Insurance is an operating unit within the U.S. Businesses Division of Prudential that primarily focuses on creating, distributing, and administering a complex range of life, disability, and supplemental health insurance products for many top Fortune 500 companies. Prudential has been underwriting group insurance plans since 1916. Today, our Group Insurance business unit is the nation’s second largest group life carrier and a leading carrier for disability and supplemental health, proudly servicing nearly 20,000 clients—and insuring more than 20 million employees and their families. Group Insurance has operation centers across the United States.

Reporting directly to the Head of Supplemental Health Underwriting, the Director, Operational Excellence will direct the process analysis, design or redesign of multiple, integrated workflows and process issues to ensure that processes are customer focused, consistent, effective and efficient. Responsible for the implementation and training planning across multiple sites and documentation of processes. Able to develop a cohesive set of solutions in complex, unstructured environments. Manages projects of the largest scope and impact and activities of multiple project teams which include staff from other organizations and processes. Possesses comprehensive and highly specialized knowledge of specific function process as well as sound business industry knowledge. Responsible for all aspects of systems, business and process functions.

Key Responsibilities:

• Drive review of front-to-back process for customer lifecycle interactions with Underwriting
• Lead process improvement review and prioritization of initiatives to deliver process time and operational efficiency  
• Influences technology partners on solutions and prioritization
• Responsible for operational management system implementation across organization. This may include:
  • Dashboard and reporting developing
  • Leadership and individual contributor coaching
  • Development of continuous improvement culture and process
  • Development and implementation of standard work

Qualifications:

• Experience leading large process improvement projects using industry leading lean best practices
• Experience informing and managing technology enabled change processes
• Experience implementing a structured management system, including training and support of leadership at all levels
• Experience with KPI, dashboard, and standard work implementation
• Comfort with Salesforce backed process design and implementation
• Potential leadership of small team
• Group insurance experience preferred
• Bachelor's degree or equivalent experience preferred, MBA a plus

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $147,100.00 to $220,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.