Customer Service Sr. Manager
The Customer Service Department of DHL Express Panamá is seeking a Customer Service Senior Manager.
Key Responsibilities:
- Lead the team to ensure fulfillment of COE (Center of Excellence) – ISO standards, in terms of quality, excellence, productivity, environment and teamwork.
- Promote the standardization of processes, operational efficiency and digitalization, focused on improving the Customer Experience Journey.
- Ensure quality monitoring in a regular and organized manner to identify opportunities for improvement and address them.
- Ensure an adequate environment and a level of training that allows us to provide the best service to our customers.
What You Bring:
- Graduate in Engineering, Administration, Foreign Trade, and/or Associated Careers (exclusive).
- Experience of 5 years as minimum in the Customer Service area at the country level in global companies.
- Post graduate degree in Business Administration, International Trade, Project Management, etc.
- Advanced level of english.
- Experience in leading and developing functional teams.
- Capacity for analysis and problem resolution, managing different variables and with a high financial focus and management of the sales budget.
- Results oriented and with Innovative capacity, following standardized processes.
- Skills to manage in a agile and dynamic organization, in a scheme of continuous improvement and collaborative work.
- Strong communication skills at all levels and in different channels.
- Strengths to negotiate and generate sustainable solutions over time.
CONNECTING PEOPLE, IMPROVING LIVES
