Customer Service Representative

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. Oversee the most complex problem resolution issues and escalations; typically works with larger, more complex accounts. • Take customer orders either directly from customers or account managers. • Place orders on a timely basis for purchases of materials and supplies to be used in production. • Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions. • Process purchase orders, coordinate account credits and maintain customer data. • Work with production staff and utilize KIWI system to achieve on-time customer deliveries.