Customer Liaison Officer
The Opportunity
Are you a Veteran ready to take the next step in your career? This permanent, full-time opportunity based in Duntroon offers a chance to make a meaningful impact within Defence.
As a Liaison Officer, you will play a pivotal role in supporting Defence’s strategic objectives by enabling clear communication, effective coordination, and forward planning across key stakeholders within the Defence Clothing System. You will be instrumental in driving change management initiatives, enhancing operational readiness through surge and ramp-up activities, and ensuring strong collaboration between Ventia, Defence representatives, and subcontractor partners.
Why Join Us?
- Up to $125K inclusive of superannuation
- Career advancement opportunities within the business.
- A positive, collaboratively culture that values and embraces diversity and inclusion.
- A range of fantastic Ventia employee benefits, including paid parental leave, discounted private health insurance, travel, and more!
Key Accountabilities
- Liaise with stakeholders (including CLOSPO, Directorate officers, and Service branches) on future plans and projects.
- Develop, present, and implement change management and communication plans.
- Coordinate change activities supporting product and service requirement changes.
- Manage relationships with subcontractors and key partners.
- Support planning and delivery of surge, ramp-up, and DACC activities.
- Respond to client enquiries promptly, ensuring effective resolution and communication.
- Monitor and report on project progress, performance, and future initiatives.
- Manage multiple projects, optimising resources across competing priorities.
- Engage with clients and key units to ensure alignment and resolve issues.
- Identify, manage, and mitigate project risks.
- Ensure consistent service delivery aligned with national standards and contractual requirements.
- Analyse performance and recommend continuous improvements.
- Promote a customer-centric culture and act as the first point of escalation for issues.
About You
- You are a Defence veteran (required)
- You are an Australian citizen and eligible to obtain and maintain a Defence Security Clearance (Baseline, NV1, NV2, or Positive Vetting)
- You hold a tertiary qualification (or equivalent) in supply chain management, logistics, project management, or a related field (desirable)
- You demonstrate strong communication and problem-solving skills
- You possess sound financial and commercial acumen
- You have solid experience in a logistics environment, ideally within the Defence sector
- You are adaptable and able to work effectively within a small, flexible team
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to apply
If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.
Position Reference Number: 166800
