Complex Claims Advocacy Leader

This role will establish and lead a market‑leading technical claims advocacy capability across all of our lines of business. You will shape the GBC claims technical coverage and complex claims advocacy agenda – setting the standards, frameworks and training that define how we approach our most challenging claims. You’ll work across business units to build a cohesive coverage strategy, and act as a senior escalation point for complex coverage matters. It will be highly visible, client- and market-facing, and a critical part of how we deliver value to clients and partners. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. Your key responsibilities will include: Bringing together technical coverage expertise across all of our line of business to provide a consistent, high‑quality approach to complex claims; Developing clear frameworks, guidance and tools to strengthen how we prepare, present and defend coverage positions; Building a structured, scalable training model to develop technical claims capability at all levels; and Strengthening and leveraging the strong market relationships held across the business. Skills and experience that will lead to success Strong technical expertise in insurance coverage, including wordings, endorsements and exclusions across complex, multi-jurisdictional claims Ability to interpret coverage, identify key issues and navigate ambiguity across multiple lines of business (e.g. financial lines, property, casualty, energy, construction etc) Up-to-date knowledge of relevant case law and regulatory developments Understanding of dispute resolution approaches, including litigation, arbitration and mediation Proven ability to develop clear, persuasive coverage positions and negotiation strategies Experience producing high-quality written output, including position papers and thought leadership Strong collaboration skills, with the ability to partner with senior claims leaders to demonstrate the value of technical advocacy Experience building practical tools, frameworks and guidance to support consistency and knowledge sharing 2563627