Commercial Partner Türkiye
This role involves coordinating with internal and external teams, monitoring partner performance, and providing support to optimize business strategies.
What you will do
Analyze operational processes and escalation procedures to identify service delivery improvements and drive added value for commercial teams.
Deliver onboarding and training sessions for customer service teams, commercial teams, and distributors.
Act as a key liaison across cross‑functional teams (Commercial, Planning, CS, RAQA, Field Service, Finance) to resolve order, delivery, and billing inquiries.
Manage and optimize Return Material Authorization (RMA) processes, ensuring efficient handling of returns, repairs, and exchanges.
Ensure compliance with legal, regulatory, and internal company standards, supporting audit readiness and documentation.
Prepare performance reports, forecasts, and KPIs, and present insights to senior management.
Analyze pricing, profitability, and customer data to support informed business decisions.
Support customer service operations (order entry, tracking, tender coordination) and act as a primary point of contact for commercial inquiries.
What you need
Required:
Extensive experience in a specialized field and an advanced college degree or equivalent and a minimum of 6 or more years of experience
Fluent Turkish and English
Preferred:
Work experience in a Medical Device/Pharmaceutical company
Good Excel working knowledge
Experience of dealing with many stakeholders to complete all required work including any complex requirements
