Co-Op Student
As a co-op in RIO, you will work as part of a team, under the supervision of a team member. You will be tasked with providing support to our Tier 1 team, assisting with customer requests, maintaining training materials, and analyzing service metrics. You will be introduced to a wide range of analytic tools, including automation and AI applications, that assist our team with providing top-tier customer satisfaction. You will work on assignments and projects that can be multi-disciplinary or interdepartmental.
In this role you will develop an in-depth understanding of DFCI’s I&A department and the Harvard Cancer Consortium (HCC). You will also learn how to effectively collaborate with other teams whose expertise in specific data systems and/or methodologies can assist with our client’s business needs. The Mission, Vision, and Core Values of the Dana-Farber Cancer Institute are incorporated into all areas of practice.
Located in Boston and the surrounding region, Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We strive to create an inclusive, kind, diverse, and equitable work and patient environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, educate tomorrow's physician/researchers, and work with amazing partners, including other Harvard Medical School-affiliated hospitals. Our team is highly engaged and drives innovation.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
JOB TITLE: Co-Op, Business Analyst
DEPARTMENT: Informatics & Analytics (I&A), Research Informatics Operations (RIO)
TEAM/SUPERVISOR: Operation Services, Ryan Williams
HOURLY RATE: $25/hour, 40 hours/week
EMPLOYMENT TERM: July 1, 2026 – December 31, 2026 (6 months)
POSITION SUMMARY:
The Research Informatics Operations (RIO) Co-Op Program at Dana-Farber Cancer Institute offers motivated undergraduate students the opportunity to gain hands-on experience in a dynamic healthcare informatics and analytics (I&A) environment. Interns will collaborate with experienced I&A professionals on meaningful projects that support the institute’s mission while developing technical and professional skills. It involves working with client-facing applications, providing system support, and discovering ways to enhance client experience.
As a co-op in RIO, you will work as part of a team, under the supervision of a team member. You will be tasked with providing support to our Tier 1 team, assisting with customer requests, maintaining training materials, and analyzing service metrics. You will be introduced to a wide range of analytic tools, including automation and AI applications, that assist our team with providing top-tier customer satisfaction. You will work on assignments and projects that can be multi-disciplinary or interdepartmental.
In this role you will develop an in-depth understanding of DFCI’s I&A department and the Harvard Cancer Consortium (HCC). You will also learn how to effectively collaborate with other teams whose expertise in specific data systems and/or methodologies can assist with our client’s business needs. The Mission, Vision, and Core Values of the Dana-Farber Cancer Institute are incorporated into all areas of practice.
Located in Boston and the surrounding region, Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We strive to create an inclusive, kind, diverse, and equitable work and patient environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, educate tomorrow's physician/researchers, and work with amazing partners, including other Harvard Medical School-affiliated hospitals. Our team is highly engaged and drives innovation.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Co-Op 40 hours/week for 6 months (fully remote*)
- Working in a team environment to solve complex problems
- Identifying common issues or trends based on client requests
- Good communication skills to ensure that all necessary information is collected to make informed decisions
- Analyzing processes to identify patterns or opportunities for improvement
- Reviewing training materials and ensuring they are presented clearly and concisely
- Brainstorming and developing innovative solutions to enhance client services
- Participating in team meetings
- Collaborating on projects that align with the institution’s strategic direction
- Building relationships with professionals across departments
- Perform other similar and related duties as required or directed
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Experience in customer-facing jobs
- Strong written and verbal communication skills
- Excellent organizational and analytical abilities
- Ability to learn new tools and utilities
- Ability to manage multiple priorities and work both independently and as a team
- Proven track record of meeting deadlines
- Sound judgment and problem-solving skills
- Remain open-minded, vet work with the support of team members, and ensure accuracy before delivering end-results
- Promptly escalate issues, concerns, and problems which may hinder achievement of deadlines and or/ accomplishments of responsibilities to the attention of RIO leadership
- Open to feedback and committed to continuous growth
- Display integrity and a strong sense of ethics, aligned with DFCI’s mission
- Proficient in MS Office Suite, including Word, Excel, PowerPoint, and Outlook
* Remote work may only be performed from any of the New England states (ME, NH, VT, MA, CT & RI).
QUALIFICATIONS:
Minimum Education:
- Currently pursuing a Bachelor's or Master's degree in Business, Computer Science, Statistics, or a related field
Technical Skills:
- Comfortable using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Quick learner with the ability to pick up new software tools and technologies
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEO Poster
.Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$31,200.00 - $41,200.00
