Casino Dealer-Part-Time(Bettendorf)
The casino dealer maintains control of the assigned table game. They ensure quality customer service and a favorable gaming experience for customer.
Responsibilities
Assisting guest with seating and chip distribution.
Deal the game and always monitor the monies on the table.
Control gaming cards and equipment.
Monitor customer plays for cheating scams and suspicious variations in play.
Answer questions about game rules and casino policies.
Be familiar with Title 31 guidelines and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
Have complete knowledge of all casino events and promotional activities and assist as needed.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Other duties as Assigned.
Qualifications
Assisting guest with seating and chip distribution.
Deal the game and always monitor the monies on the table.
Control gaming cards and equipment.
Monitor customer plays for cheating scams and suspicious variations in play.
Answer questions about game rules and casino policies.
Be familiar with Title 31 guidelines and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
Have complete knowledge of all casino events and promotional activities and assist as needed.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Other duties as Assigned.
WHAT YOU WILL NEED
Strong verbal and written communication skills.
Strong attention to detail when examining guest identification and behavior.
Must be able to obtain and maintain a valid state gaming license
High School Degree or GED equivalent preferred.
ADDITIONAL REQUIREMENTS
Ability to stand for long periods of time.
Frequent pushing, pulling, bending and walking.
Work environment may include smoke and variable temperature, lighting and noise levels.
