Associate Technical Service Engineer

Job title: Associate Technical Services Engineer

Function: Technical Services

Percent of travel: 40 - 80%

Location:(City, State and /or Country) Moscow, Russia

People manager: No

Reports to: Manager, Technical Services - Russia

Job Mission / Purpose:

The Associate Technical Service Engineer is responsible for the troubleshooting, repairing, maintaining, upgrading, installation and setting and setup of Stryker Products both in-house and in the field while adhering to all company policies, standards and procedures and accepting responsibility for the quality of the work he / she executes.

Key Activities & Responsibilities

Repairing of Company Products

• To troubleshoot company products

• To undertake the servicing and repair of company products to the required standards
• To undertake the testing of company products and provide fully completed test and service reports
• To perform upgrades on company products as required.

Support

• To support service partners / dealers with information about the servicing or status of repair of the respective products via e-mail or phone as required.
• To perform installation and setup for Stryker products in the field as required.

Quality System

• To ensure all relevant repair / service information is filed in line with his / her On-Job Training.

• To follow all procedures including but not limited to Repairing, Testing and Calibration of company products as well as to verify the calibration status of the Tools and Fixtures he / she works with.
• To provide feedback and suggestions for improving the quality or process of the job to his manager.

Continued Professional Growth

• To develop and deepen his relevant skills and knowledge towards the repairing of company products while making sure the knowledge is retained within the company.
• To stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.
• To be aware of and to support continuously the development and implementation of the company quality system.

Education

Essential:

• Completed higher technical education (electronics, electrical engineering, or medical equipment only);
• Spoken English proficiency at Intermediate level or higher for the possibility of training abroad;

Experience

• Previous experience in the Medical Technical Services field is an asset.

Competencies & Behaviors

• Strong technical and analytical skills.
• Competent in Mechanical and Electrical engineering.
• Strong written and verbal communication skills.
• Ability to handle customers professionally.
• Computer skills / literacy.