Assistant Manager - Cafe

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Assistant Food & Beverage Manager – Job Description

Position Overview

The Assistant Food & Beverage Manager is a JLL employee assigned to support food and beverage operations at a dedicated corporate client account. This role works on-site at the client's facilities, reporting to JLL management while delivering seamless hospitality services that align with both JLL standards and the client's corporate culture and expectations. The position bridges JLL's integrated facility management expertise with client-specific dining and catering needs.

Reporting Structure

Reports to the Food & Beverage Manager or Account Manager within JLL's corporate client services team. Serves as JLL's representative on-site while collaborating closely with the client's workplace experience, facilities, and administrative teams. Maintains regular communication with JLL leadership regarding operational performance, client satisfaction, and service delivery metrics.

Key Responsibilities

On-Site Operations Management Manages daily food and beverage operations at the client's location including corporate cafeterias, coffee bars, executive dining facilities, and meeting catering services. Ensures all services meet JLL quality standards while adapting to client preferences, corporate policies, and workplace culture. Oversees service hours, menu offerings, and staffing levels to align with client occupancy patterns and business needs.

Client Partnership and Relationship Management Serves as primary on-site JLL contact for food and beverage services. Builds strong relationships with client stakeholders including workplace managers, executive assistants, administrative staff, and employees. Conducts regular check-ins to gather feedback, understand evolving needs, and proactively address concerns. Represents JLL professionally in all client interactions and maintains high service visibility.

Team Supervision and Coordination Supervises JLL food service staff and any contracted vendors operating within the client account. Manages scheduling, training, and performance of team members to ensure consistent service delivery. Coordinates with JLL's HR and recruitment teams for staffing needs. Ensures team members understand and embody both JLL and client values.

Service Delivery and Quality Assurance Implements and monitors service standards for food quality, presentation, timeliness, and customer experience. Conducts regular quality checks of food preparation, service areas, and dining facilities. Addresses service gaps immediately and implements corrective actions. Tracks customer satisfaction through feedback mechanisms and adjusts operations accordingly.

Event and Catering Coordination Manages catering requests for client meetings, conferences, events, and special occasions. Coordinates with client event planners and administrative teams to understand requirements, dietary needs, and setup specifications. Ensures timely execution of catering services with appropriate food selection, presentation, and service staff.

Financial and Budget Management Operates within JLL's budget parameters established for the client account. Monitors daily revenue, expenses, and food costs to maintain profitability targets. Identifies cost-saving opportunities without compromising service quality. Provides regular financial reporting to JLL account leadership. Manages client billing processes and reconciles charges as required.

Compliance and Safety Standards Ensures strict compliance with food safety regulations, health department requirements, and OSHA standards. Maintains all required certifications, permits, and inspection documentation. Implements JLL's health and safety protocols alongside client-specific requirements. Conducts regular safety training with staff and maintains incident reporting procedures.

Vendor and Supply Chain Management Coordinates with approved JLL and client vendors for food supplies, equipment, and services. Manages inventory levels to prevent waste while ensuring adequate stock. Negotiates pricing within approved frameworks and processes invoices efficiently. Ensures all vendors meet quality, safety, and reliability standards.

Innovation and Continuous Improvement Stays current with food service trends, sustainability practices, and workplace dining innovations. Proposes menu enhancements, service improvements, and operational efficiencies that benefit the client. Implements wellness-focused options and accommodates diverse dietary preferences. Contributes to JLL's knowledge sharing across client accounts.

Qualifications

Required Bachelor's degree in hospitality management, culinary arts, business administration, or related field, or equivalent experience. 6-7 years of progressive experience in food and beverage operations, preferably in corporate dining, contract food service, or facility management environments. Proven track record of client relationship management and service delivery excellence. Strong understanding of hospitality service standards in professional workplace environments.

Preferred Experience working within corporate account management or facility management structures. Familiarity with integrated facility services and multi-service delivery models. Background in contract food service operations (Compass, Aramark, Sodexo, or similar). Experience managing branded coffee programs, corporate cafeterias, or executive dining services.

Core Competencies Client-focused mindset with ability to understand and anticipate corporate client needs. Strong leadership and team management skills with ability to motivate diverse staff. Excellent communication abilities for interacting with all organizational levels from frontline staff to executives. Financial acumen for budget management and cost control in client account environments. Flexibility and adaptability to respond to changing client priorities and business demands. Problem-solving skills with ability to resolve issues diplomatically and efficiently.

Technical Skills Proficiency with inventory management software, and catering management platforms. Working knowledge of Microsoft Office suite for reporting and communications. Familiarity with JLL's client management systems and reporting tools (training provided). Understanding of sustainability practices and waste reduction programs in food service operations.

Work Schedule

This is an on-site position located at the client's facilities with office hours typically would 48 hours per a week. Schedule shift timings may vary based on client’s requirements. Certain paid leaves will be provided from JLL depends on individual role.

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Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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