AI Workflow Transformation Lead

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a AI Workflow Transformation Lead to join our team. The AI Workflow Transformation Lead partners directly with the CEO and executive team to map critical workflows end-to-end and reimagine them for the AI era.

This role owns a portfolio of high-impact transformation initiatives, leveraging tools like Claude, Glean, and internal AI capabilities to redesign how work gets done across the company. Leads a small, high-caliber team of AI Automation Specialists and acts as the connective tissue between strategy, operations, and technology.

What You’ll Do

• Map current workflows across key business areas (e.g., Sales, Customer Success, Implementations, Support, Product, Finance, People).
• Quantify baseline performance (cycle times, FTE effort, handoffs, error rates, customer experience impact).
• Redesign workflows that are AI-first, leveraging agents, automation, and integrations rather than simply digitizing existing processes.
• Build clear, visual process documentation and playbooks that can be adopted by teams.
• Identify, prioritize, and maintain a portfolio/backlog of AI workflow initiatives, balancing impact, feasibility, and risk.
• Lead discovery, experimentation, and pilot phases to validate new workflows quickly.
• Work closely with AI Automation Specialists to translate redesigned workflows into concrete solutions using tools like Claude, Glean, AlayaFlow, and other automation platforms.
• Define success metrics and ensure each initiative has a clear business case and measurable outcomes (e.g., time saved, revenue impact, quality improvements).
• Partner with the CEO and executive team to align on priorities, trade-offs, and sequencing of transformation initiatives.
• Collaborate with leaders in Product, Engineering, Operations, Revenue, Customer Success, and Finance to ensure workflow changes are realistic, adopted, and sustained.
• Lead change management for new ways of working: training, communication, documentation, and reinforcement mechanisms.
• Present clear, concise updates and recommendations to senior leadership and, where appropriate, the Board.
• Lead, coach, and develop AI Automation Specialists, setting a high bar for quality, pace, and impact.
• Establish and continuously refine standards, templates, and best practices for workflow mapping, AI solution design, and measurement.
• Foster a culture of experimentation, learning, and continuous improvement around AI-enabled work.

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• 3–8 years of experience in management consulting (e.g., BCG, Bain, McKinsey) or a similarly rigorous strategic/operational transformation role.
• Proven track record in process mapping, operating model design, or large-scale business transformation.
• Demonstrated experience leading complex, cross-functional initiatives from diagnosis through implementation.
• AI native: Daily user of tools like Claude, Glean, ChatGPT, Copilot, Cursor, etc.
• Comfortable designing and iterating prompts, workflows, and agent-based solutions.
• Strong intuition for where AI can create leverage vs. where traditional process or product changes are
• more appropriate.
• Excellent structured communication skills (written and verbal), with the ability to distill complexity and influence senior stakeholders.
• Strong analytical skills and data literacy; able to quantify impact, build business cases, and interpret operational data (spreadsheets, dashboards; SQL or similar a plus).
• Experience working in or with B2B SaaS organizations; interest in or exposure to healthcare/home care is a plus.
• • Experience implementing AI or automation solutions in real business workflows (e.g., agentic workflows, RPA, workflow orchestration platforms).
• Familiarity with API-based integrations, data platforms, and modern SaaS tooling.
• Prior experience in a scale-up environment or internal strategy/operations team. (an asset)
• Exposure to revenue operations, customer lifecycle optimization, or service delivery optimization (an asset)
• Bilingual in French and English (written & spoken)

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected].