How to Apply to Fresha

Key Takeaways

Download and explore the Fresha app as both a consumer booking appointments and by researching the partner dashboard experience — interviewers consistently value candidates who demonstrate firsthand product knowledge
Tailor every application to the specific Fresha role and location, using exact keywords from the job posting to maximize your visibility in Lever's search and filtering tools
For Account Manager roles, prepare a 60-second pitch explaining Fresha's subscription-free value proposition to a skeptical salon owner — this scenario appears frequently in interviews
Prominently feature your language proficiencies with specific fluency levels if applying to any multilingual role, and be prepared to conduct at least one interview round in the required language
Research Fresha's competitive landscape (Booksy, Vagaro, Treatwell, Mindbody) and be ready to articulate what makes Fresha's business model — free for partners, monetized through payments — a unique advantage
Quantify every achievement on your resume with specific numbers: revenue managed, partners onboarded, retention rates improved, or systems scaled — Fresha's culture is metrics-obsessed across both commercial and technical functions
Apply to one or two highly-targeted roles rather than submitting generic applications to many openings — Lever shows recruiters all your applications, and a scattered approach signals unfocused interest

About Fresha

Fresha is the world's leading beauty and wellness booking platform, serving over 100,000 businesses across more than 120 countries. Originally launched as Shedul in 2015, the company rebranded to Fresha and has since become the dominant subscription-free platform for salons, barbershops, spas, and wellness studios — offering appointment scheduling, point-of-sale systems, payment processing, and a consumer marketplace all in one ecosystem. What sets Fresha apart in the crowded SaaS landscape is its unique business model: partners use the platform for free, while Fresha monetizes through integrated payment processing and marketplace transactions. This model has fueled explosive growth and attracted significant venture capital backing, including a $100M+ Series C round. Working at Fresha means joining a genuinely global, fast-scaling technology company where the product directly empowers small business owners in the beauty and wellness industry. The culture leans startup-energetic with a strong commercial focus — evident from the sheer volume of Account Manager roles they hire across cities like London, Paris, Madrid, San Diego, and Manila. Employees frequently cite the international team dynamic, autonomy in their roles, and the visible impact of their work on real businesses as key reasons they enjoy working there. Whether you're an engineer building scalable backend systems, a multilingual account manager expanding market share, or an onboarding specialist guiding new partners onto the platform, Fresha offers the rare combination of a mission-driven product and a commercially ambitious environment that rewards initiative and results.

Application Process

1
Explore Open Roles on Fresha's Lever-Powered Careers Page
Navigate to Fresha's careers page hosted on Lever (jobs.lever.co/fresha) to browse their 154+ open openings. Pay close attention to geographic and language requirements — many Fresha roles are location-specific (e.g., Account Manager in Madrid, Partner Onboarding Specialist in Manila) and require fluency in particular languages. Filter carefully to find roles matching both your skill set and your location or willingness to relocate.
2
Prepare a Tailored Resume and Optional Cover Letter
Fresha's Lever ATS will parse your resume into structured fields, so formatting matters. Tailor your resume to mirror the exact language used in the job description — for commercial roles, emphasize metrics like revenue growth, client retention, and portfolio size; for engineering roles, highlight specific tech stacks and system-scale experience. A cover letter isn't always required through Lever's application form, but including one that demonstrates your understanding of Fresha's subscription-free model and the beauty/wellness market will differentiate you.
3
Submit Your Application Through Lever
Complete all required fields in Lever's application form, including your resume upload and any screening questions Fresha has embedded. Some roles — particularly multilingual Account Manager or Onboarding Specialist positions — may include language-specific screening questions or require you to upload additional documents. Double-check that your contact information and LinkedIn profile URL are current before hitting submit.
4
Initial Recruiter Screen
If your profile matches, a Fresha recruiter or talent acquisition partner will typically reach out within one to two weeks for a 20-30 minute phone or video screen. Expect questions about your motivation for joining Fresha specifically, your understanding of the beauty and wellness technology space, and your relevant experience. For commercial roles, be prepared to discuss your sales track record and comfort with targets; for technical roles, expect a brief discussion of your architectural experience.
5
Hiring Manager Interview
The second round commonly involves a deeper conversation with the hiring manager — often a regional General Manager for Account Manager roles or a senior engineering lead for technical positions. This interview typically lasts 45-60 minutes and dives into role-specific competencies, scenario-based questions, and how you'd approach real challenges Fresha faces in scaling its partner network or technology platform. Demonstrating knowledge of Fresha's product, competitors like Vagaro or Booksy, and the beauty/wellness industry's digital transformation is highly advantageous here.
6
Practical Assessment or Case Study
Many Fresha roles include a practical component. Account Manager candidates may be asked to complete a mock sales pitch or client scenario involving onboarding a new salon partner onto Fresha's platform. Senior Backend Developers might face a take-home coding challenge or live system design exercise. Partner Onboarding Specialists could be evaluated on their ability to walk through a product demo in the required language. These assessments are designed to simulate actual day-to-day work at Fresha.
7
Final Round and Offer
The final stage often involves meeting with senior leadership or cross-functional team members — particularly for managerial or senior individual contributor roles. For General Manager positions, expect a strategic discussion about market expansion. Following successful completion, Fresha's recruitment team typically extends offers within one to two weeks. The offer process commonly includes details about compensation, equity or bonus structures where applicable, and onboarding logistics for your specific office or remote setup.

Resume Tips for Fresha

critical

Lead with Beauty/Wellness Industry or SaaS Platform Experience

Fresha operates at the intersection of SaaS technology and the beauty/wellness industry, so any experience in either domain should be front and center on your resume. If you've worked with salon management software, booking platforms, or payment processing systems, call that out explicitly. Even adjacent experience — such as working with small business merchants, marketplace platforms, or vertical SaaS products — signals strong relevance to Fresha's hiring managers.

critical

Quantify Commercial Impact with Specific Revenue and Growth Metrics

With the majority of Fresha's open roles being Account Manager positions, your resume must speak the language of commercial performance. Include specific figures: 'Managed a portfolio of 150+ SMB accounts generating $2M ARR' or 'Achieved 120% of quarterly upsell target for 4 consecutive quarters.' Fresha's account management culture is metrics-driven, and Lever's parsing will surface these quantifiable achievements for recruiters scanning hundreds of applications.

critical

Highlight Multilingual Skills Prominently

Fresha's global footprint means they actively recruit for roles requiring French, Greek, Spanish, Portuguese, and other language capabilities. If you're applying for a language-specific role like the Partner Onboarding Specialist (French Speaking) or Account Manager (Greek Speaking), list your language proficiencies in a dedicated skills section near the top of your resume — not buried at the bottom. Specify your proficiency level (native, fluent, professional working) for each language, as Lever's structured data fields make this easy for recruiters to filter on.

recommended

Mirror Fresha's Job Description Terminology in Your Resume

Lever's ATS uses keyword matching to help recruiters shortlist candidates, so study each Fresha job posting carefully and incorporate its exact terminology. If the posting says 'partner onboarding,' use that phrase — not 'client setup' or 'customer implementation.' If it mentions 'payment processing integrations,' reflect that language rather than generic 'fintech experience.' This alignment increases your visibility in Lever's candidate search and filtering tools.

recommended

Use a Clean, Single-Column Format for Optimal Lever Parsing

Lever's resume parser works best with straightforward, single-column layouts using standard section headers like 'Experience,' 'Education,' and 'Skills.' Avoid multi-column designs, text boxes, headers/footers with critical information, or elaborate graphic elements that can confuse parsing. Stick to PDF or DOCX format, and ensure your name, email, phone, and LinkedIn URL appear in the main body text — not in a sidebar or image — so Lever captures them correctly.

recommended

Showcase Remote Collaboration and Cross-Cultural Team Experience

Fresha operates across 120+ countries with teams distributed from London to Manila to San Diego. Your resume should demonstrate comfort working across time zones, cultures, and communication styles. Mention specific tools (Slack, Zoom, Notion, Jira) and describe experiences managing stakeholders or clients in different regions. For a company this globally distributed, proving you can thrive without being in the same room as your team is a meaningful differentiator.

nice_to_have

Include Startup or High-Growth Company Experience

Fresha is a venture-backed scale-up that has grown rapidly, which means they value candidates who've operated in fast-paced, sometimes ambiguous environments. If you've worked at a startup or high-growth company, highlight the pace of change, your ability to wear multiple hats, and how you contributed to scaling operations or teams. Phrases like 'joined as employee #15 and helped scale to 100+' or 'built the account management playbook from scratch' resonate strongly with Fresha's hiring culture.

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Add a Concise Professional Summary Aligned to Fresha's Mission

Open your resume with a 2-3 sentence summary that connects your background to Fresha's mission of empowering beauty and wellness businesses through technology. For example: 'Results-driven Account Manager with 5+ years of experience scaling SMB SaaS partnerships across European markets. Passionate about enabling small business growth through platform adoption and digital transformation.' This summary gives Lever's AI and human reviewers immediate context about your fit.

ATS System: Lever

Lever is a modern applicant tracking and talent relationship management platform used by Fresha to manage their global hiring pipeline across 113+ roles. It combines ATS functionality with CRM capabilities, meaning your candidate profile persists even if you're not selected for your first application — Fresha's recruiters can rediscover you for future roles that match your background.

Submit your resume as a PDF or DOCX file — Lever parses both formats reliably, but PDF preserves formatting while DOCX sometimes parses more accurately for text extraction
Use standard section headings (Experience, Education, Skills, Languages) so Lever's parser correctly categorizes your information into structured candidate profile fields
Avoid tables, multi-column layouts, images, and icons — these can cause Lever's parser to scramble your content or skip sections entirely
Include keywords from the specific Fresha job posting verbatim, as Lever enables recruiters to search and filter candidates by keyword matches within parsed resume text
Fill out all optional fields in Lever's application form (LinkedIn URL, portfolio links, additional information) — incomplete profiles rank lower in recruiter searches
If applying to multiple Fresha roles, tailor each application separately; Lever tracks applications per role and recruiters can see all your submissions, so generic applications across many roles can signal low effort
Lever allows Fresha recruiters to add tags and leave internal notes — a well-structured resume with clear, scannable achievements makes it easy for them to tag you as a strong candidate during initial review

Complete Lever Resume Guide →

Interview Culture

Fresha's interview culture reflects its identity as a fast-moving, commercially-driven global technology company.

Expect a process that is thorough but efficient — typically three to four stages completed within two to four weeks, as Fresha's rapid growth means they're motivated to fill roles quickly without sacrificing quality. For the dominant Account Manager roles, interviews lean heavily on commercial acumen and consultative selling skills. You'll likely face scenario-based questions like 'How would you convince a salon owner currently using pen-and-paper scheduling to switch to Fresha?' or 'A high-value partner is threatening to churn — walk us through your retention strategy.' Interviewers want to see that you understand the SMB mindset, can articulate Fresha's value proposition (especially the subscription-free model as a differentiator), and are comfortable hitting ambitious targets. For engineering roles like Senior Backend Developer, expect technical depth. Fresha's platform handles millions of bookings and payment transactions globally, so system design conversations will center on scalability, reliability, and data integrity. You may encounter a live coding session or architecture whiteboard exercise focused on real-world problems Fresha's engineering team faces. Culturally, Fresha values directness, ownership, and hustle. Interviewers tend to be pragmatic rather than theoretical — they want concrete examples of what you've built, sold, or improved, not abstract frameworks. Demonstrating genuine enthusiasm for the beauty and wellness industry earns significant goodwill, as does showing you've actually used the Fresha app or explored the platform from a partner's perspective. Multilingual roles will include at least one interview segment conducted in the required language to verify fluency. For senior and leadership positions like General Manager, expect a strategic conversation about market dynamics, competitive positioning, and team-building philosophy. Throughout the process, interviewers commonly assess cultural alignment by probing how you handle autonomy, ambiguity, and the pace of a scale-up environment. Arriving with specific questions about Fresha's growth plans in your target market signals the kind of initiative they reward.

What Fresha Looks For

Commercial drive and comfort with sales targets — Fresha's Account Manager-heavy hiring reflects a culture that rewards revenue generation, partner acquisition, and measurable business outcomes
Multilingual capabilities with verified fluency — with roles requiring French, Greek, Spanish, Portuguese, and other languages, genuine language proficiency (not just conversational) is a hard requirement for many positions
Understanding of SMB pain points and the beauty/wellness vertical — candidates who can articulate why a salon owner's operational challenges differ from enterprise software buyers stand out immediately
Technical scalability thinking for engineering roles — Fresha's platform processes millions of global transactions, so backend engineers must demonstrate experience with distributed systems, payment infrastructure, and high-availability architecture
Startup mentality and comfort with ambiguity — as a scale-up operating in 120+ countries, Fresha needs people who can build processes from scratch, adapt quickly, and own outcomes without extensive hand-holding
Cross-cultural communication and remote collaboration skills — with teams spanning London, Manila, San Diego, Madrid, Paris, and beyond, the ability to work effectively across time zones and cultural contexts is essential, not optional
Genuine passion for the beauty and wellness industry — candidates who've explored the Fresha platform, understand the competitive landscape (Booksy, Vagaro, Treatwell), and can speak authentically about empowering small business owners consistently outperform those who treat it as 'just another SaaS company'

Frequently Asked Questions

How long does Fresha's hiring process typically take from application to offer?

Based on available reports, Fresha's hiring process typically takes two to four weeks from initial application to offer, though this can vary by role seniority and location. The process commonly includes three to four stages: a recruiter screen, hiring manager interview, practical assessment, and final round. Fresha's rapid growth creates urgency to fill roles, so they tend to move faster than many companies of similar size. To keep things on track from your end, respond promptly to scheduling requests and complete any take-home assessments within the given timeframe.

Does Fresha require a cover letter with applications?

Lever's application forms for Fresha roles don't always include a mandatory cover letter field, but many postings offer an optional space for additional information. Using this space strategically can set you apart — especially for competitive Account Manager roles where dozens of candidates may have similar commercial backgrounds. Focus your cover letter on why Fresha specifically appeals to you (its subscription-free model, the beauty/wellness mission, the global scale) and what unique perspective you'd bring. Keep it to three to four concise paragraphs; hiring managers reviewing in Lever appreciate brevity.

What experience level does Fresha typically look for in Account Manager roles?

Fresha's Account Manager postings typically seek candidates with two to five years of commercial experience in SaaS sales, account management, or business development — particularly with SMB clients. Prior experience in the beauty, wellness, or hospitality technology space is a strong advantage but not always required. What matters more is demonstrable success in consultative selling, hitting revenue targets, and managing a portfolio of small business accounts. If you're earlier in your career, emphasize any direct client-facing experience, language skills, or startup hustle that compensates for fewer years of formal account management.

Can I apply to multiple Fresha roles simultaneously?

You can submit applications to more than one Fresha role through Lever, but approach this strategically. Lever tracks all your submissions under a single candidate profile, and recruiters can see every role you've applied for. Applying to two closely related roles (e.g., Account Manager in two different cities you're willing to work in) is reasonable. Applying to ten unrelated roles — say, Account Manager, Senior Backend Developer, and General Manager — signals a lack of focus and can work against you. Pick one or two roles that genuinely match your background and invest the effort in tailoring each application.

Does Fresha offer remote work options?

Fresha's approach to remote work varies by role and location. Many positions — particularly Account Manager and Onboarding Specialist roles — are tied to specific cities or regions, reflecting the need for local market expertise and sometimes in-person client engagement. Engineering and product roles may offer more flexibility, though Fresha's job postings typically specify location expectations clearly. During your recruiter screen, ask directly about the remote/hybrid/in-office expectations for your specific role and team. The global distribution of Fresha's workforce (London, Manila, San Diego, Paris, Madrid) suggests comfort with distributed collaboration, but individual role requirements vary.

How should I prepare for a Fresha Account Manager interview?

Start by using the Fresha app to book a real appointment and explore the consumer experience end-to-end. Then research the partner side — Fresha's website details the tools available to salon and spa owners, including scheduling, POS, marketing, and payment processing. Prepare to explain Fresha's subscription-free model and how it differentiates from competitors like Booksy and Vagaro. Practice a mock sales pitch where you convince a skeptical small business owner to switch from their current system (or no system) to Fresha. Finally, come armed with specific metrics from your past roles — partners onboarded, revenue generated, retention rates — because Fresha's commercial culture runs on numbers.

What technical stack does Fresha use for backend development?

While Fresha doesn't always publish its full tech stack publicly, job postings for Senior Backend Developer roles commonly reference technologies including Node.js, TypeScript, PostgreSQL, and cloud infrastructure on AWS. Given the scale of Fresha's platform — handling bookings and payment processing across 120+ countries — experience with microservices architecture, event-driven systems, and payment gateway integrations (like Stripe) is highly relevant. Review the specific technical requirements listed in the job posting you're targeting, and be prepared to discuss how you've built or maintained systems at similar scale during technical interviews.

How important is beauty/wellness industry experience for getting hired at Fresha?

Direct beauty and wellness industry experience is a meaningful advantage but rarely a hard requirement for most Fresha roles. What matters more is demonstrating that you understand the needs of small business owners and can empathize with their daily operational challenges — scheduling complexity, no-shows, client retention, payment management. If you lack industry-specific experience, compensate by thoroughly researching the space: understand the difference between a solo esthetician's needs and a multi-location salon chain's challenges, familiarize yourself with industry trends like the shift to online booking, and show genuine curiosity about the market. Candidates who arrive at interviews with thoughtful perspectives on the beauty/wellness industry's digital transformation consistently outperform those who treat it as an afterthought.

What format should my resume be in for Fresha's Lever ATS?

Submit your resume as a PDF for consistent formatting, or as a DOCX if the posting specifically requests it. Use a clean, single-column layout with standard section headers (Experience, Education, Skills, Languages) to ensure Lever's parser correctly structures your information. Avoid graphics, tables, text boxes, multi-column designs, or information placed in headers and footers — these elements frequently cause parsing errors in Lever, resulting in a garbled candidate profile that recruiters may skip. Keep your resume to one to two pages, front-loading your most relevant experience for Fresha's specific role. Ensure your name, email, phone number, and LinkedIn URL all appear in the main body text rather than in design elements.

Sample Open Positions

Check Your Resume Before Applying → View 154 open positions at Fresha

Related Resources

Career Guides for Fresha Roles

Sources

Fresha Careers Page — Fresha
Fresha Open Positions on Lever — Lever
Fresha Company Reviews and Interview Insights — Glassdoor
Fresha: About Us and Platform Overview — Fresha
Lever ATS Help Documentation: Resume Parsing and Candidate Profiles — Lever